Platform-App-Builder Practice Test

Salesforce Spring 25 Release
289 Questions

Cloud Kicks (CK) captures all shipping information in a custom object called Shipments__c. CK's app builder is tasked with creating an approval process to ensure department members can approve all overnight shipments. Where should the app builder route the approval request?

A. Hierarchy field

B. Role

C. Public group

D. Queue

C.   Public group

Explanation: Public group is the best option to route the approval request for overnight shipments. Public groups can include users, roles, or other groups. Queues are used to assign ownership of records to a group of users, not for approval processes. Hierarchy field and role are not flexible enough to include only the department members.

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