Universal Containers has a custom picklist called Support Level on the Account object.
They would like to show the real-time value of Support Level on all case records.
How should an app builder implement this requirement?
A. Create a formula field on the Case object using the TEXT function.
B. Create a formula field on the Account object using the ISPICKVAL function.
C. Create a Process Builder and use a field update on the Case object.
D. Create a roll-up summary field using Support Level on the Account object.
A. Create a formula field on the Case object using the TEXT function.
Explanation: The best way to implement this requirement is to create a formula field on
the Case object using the TEXT function. A formula field can display the value of another
field from a related object, such as the Account object. The TEXT function can convert a
picklist value into text, which can be displayed on the Case record. Creating a formula field
on the Account object using the ISPICKVAL function is not a valid solution, as it does not
show the value of Support Level on the Case record. The ISPICKVAL function is used to
check if a picklist field has a certain value, not to display it. Creating a Process Builder and
using a field update on the Case object is not an optimal solution, as it requires more
configuration and maintenance than a formula field. A Process Builder may also introduce
delays or errors in updating the field value. Creating a roll-up summary field using Support
Level on the Account object is not a valid solution, as it does not show the value of Support
Level on the Case record. A roll-up summary field is used to aggregate numeric values
from child records, not to display picklist values.