Order-Management-Administrator Exam Questions With Explanations

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Salesforce Order-Management-Administrator Exam Sample Questions 2025

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2944 already prepared
Salesforce Spring 25 Release
94 Questions
4.9/5.0

A company’s sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

A. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel

B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel

C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page

D. Modify the compact layout on the Credit Memo object

D.   Modify the compact layout on the Credit Memo object

Explanation:

The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:

https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm &type=5

How can a user view the information exchanged between the payment platform and the external payment gateways?

A. Navigate to Payments within the setup menu andselect the payment platform

B. Check associated debug logs in Debug Logs in setup

C. Check for process exceptions associated with the Order Payment Summary

D. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary

D.   Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary

An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?

A. Create an External Data Source in Setup which references the external platform where the Pricebook is held

B. Go to Setup. Order settings, and select Enable Optional Price Books for Orders

C. This is not possible,all Products require a Pricebook Entry

D. Edit the Product page layout to make the Pricebook field not require

A.   Create an External Data Source in Setup which references the external platform where the Pricebook is held

Explanation:

The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references theexternal platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an ExternalData Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce.

Verified References:

https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm &type=5

What can an administrator use to control what inventory is exposed on specific selling channels?

A. Product Eligibility Flag

B. Selling Channel Flag

C. Product Filter Status

D. Selling Channel Status

A.   Product Eligibility Flag

A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?

A. Order Discount

B. Order Payment Summary

C. Order Adjustment Group Summary

D. Credit Memo

C.   Order Adjustment Group Summary

Explanation: When a customer applies adiscount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount, such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. References: Order Management Objects, [Order Adjustments]

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