Order-Management-Administrator Exam Questions With Explanations

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Salesforce Order-Management-Administrator Exam Sample Questions 2025

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2944 already prepared
Salesforce Spring 25 Release
94 Questions
4.9/5.0

Which three options are the main types of building blocks when working in Flow Builder?

A. Connectors

B. Elements

C. Asyncprocesses

D. Data lookups

E. Resources

A.   Connectors
B.   Elements
E.   Resources

Explanation: The main types of building blocks when working in Flow Builder are:
Elements: These are the components that define the logic and functionality of a flow. Elements include actions, assignments, decisions, loops, screens, subflows, and waits.
Resources: These are the variables, constants, formulas, collections, and record choice sets that store data in a flow. Resources can be used as inputs or outputs for elements.
Connectors: These are the arrows that connect elements and resources in a flow. Connectors determine the sequence and direction of the flow execution.
References: [Flow Building Blocks]

A company has multiple fulfillment centers that they want to utilize when orders arefulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?

A. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions

B. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow

C. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits

D. Ask a developer to create an Apex Action thatcan determine the closest fulfillment location

B.   Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow

Explanation: The best way for the administrator to accomplish this task is to add the “Order Routing Rank By Closest Distance” action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity.

Whatare tworeasonsforusing Flows instead of Apex code?

A. Flows can be modified and created without a developer

B. Flows have better performance options for large batches of records

C. Flows can be triggered by undelete events

D. Flows provide a visual debug process

A.   Flows can be modified and created without a developer
D.   Flows provide a visual debug process

Explanation:

Two reasons for using Flows instead of Apex code are:

Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.

Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.

Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm &type=5

What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?

A. Drag the Actions & Recommendations component on the page

B. Make a new Lightning Record Page

C. Create a New Deployment

D. Create a new sub-flow

A.   Drag the Actions & Recommendations component on the page
D.   Create a new sub-flow

Explanation: Two steps that are required to add an item to the Actions & Recommendations panel on the Order Summary record page are:
Drag the Actions & Recommendations component on the page. The Actions & Recommendations component is a standard component that displays actions and recommendations based on business logic for records in Lightning Experience orSalesforce mobile app. The administrator can use the Lightning App Builder to drag and drop the Actions &Recommendations component onto the Order Summary record page layout.
Create a new sub-flow. A sub-flow is a type of flow that can be invoked by another flow as an element. A sub-flow can contain logic and actions that are specific to a certain scenario oruse case, such as order fulfillment or payment processing. The administrator can use Flow Builder to create a new sub-flow that defines the actions and recommendations for Order Summaries, and then add it to the Actions & Recommendations component on the record page.

A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?

A. Suspend Order

B. Change Order

C. Return Order

D. Cancel Order

D.   Cancel Order

Explanation:

The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htm &type=5

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