Order-Management-Administrator Exam Questions With Explanations

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Salesforce Order-Management-Administrator Exam Sample Questions 2026

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2944 already prepared
Salesforce 2026 Release
94 Questions
4.9/5.0

A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?

A. The customer service representative has to wait until the Order Summary is created

B. Import the Order from the associated Account page

C. Manually create the Order Summary record

D. Use the CreateOrder Summary action on the Order records actions menu

A.   The customer service representative has to wait until the Order Summary is created

Order Allocation should work on Order Items in which status?

A. Pending

B. created

C. Ordered

D. Awaiting Allocation

D.   Awaiting Allocation

Explanation:

Order Allocation should work onOrder Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability.

Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm &type=5

A company’s sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

A. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel

B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel

C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page

D. Modify the compact layout on the Credit Memo object

D.   Modify the compact layout on the Credit Memo object

Explanation:

The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:

https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm &type=5

Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?

A. Delivery Groups

B. Order Summary

C. Change Order

D. Payment Summary

B.   Order Summary

Explanation: Based on some changes in Universal Containers’ Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flowcalled Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. References: Order Management Objects

What does a summary object represent?

A. A dynamic view of underlying data

B. An individual change lo financial data

C. A change lo an underlying record.

D. A discount to underlying data

A.   A dynamic view of underlying data

Explanation: A summary object represents a dynamic view of underlying data. A summary object is a type of object that aggregates data from related records and displays it in a single record. For example, an Order Summary object represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary object aggregates data from related Order Item Summary records and displays it in fields such as total amount,tax amount, discount amount, etc.

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