OmniStudio-Consultant Practice Test

Salesforce Spring 25 Release
122 Questions

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."
Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A. Input Block

B. Text Area

C. Headline

D. Step

C.   Headline

Explanation:

The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud.

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