Explanation:

To enhance user adoption, OmniScripts should be designed with usability and efficiency in mind. These best practices help streamline workflows and improve the user experience:

A. Prefill data for users when possible: Reducing manual data entry minimizes errors and speeds up the process, making OmniScripts more user-friendly.
D. Divide complex processes into sections: Breaking down lengthy workflows into manageable steps prevents users from feeling overwhelmed and improves navigation.
E. Provide user help text: Contextual guidance ensures users understand each step, reducing confusion and increasing adoption.

Why Not the Other Options?

B. Replicate existing processes as-is: Simply copying old workflows without optimization can lead to inefficiencies and poor user experience.
C. Provide keystroke commands for data entry: While shortcuts can be useful, they are not a primary factor in increasing adoption.

For more details, you can check Salesforce documentation on OmniScript best practices.