Marketing-Cloud-Account-Engagement-Specialist Practice Test

Salesforce Spring 25 Release -
Updated On 1-Jan-2026

299 Questions

What can the GoToWebinar connector do?

A. Register prospects for GoToWebinar events

B. Display how long a prospect watched a webinar

C. Automatically pull in prospects who exist in GoToWebinar but not Marketing Cloud Account Engagement

D. Display registrations and attendance as activities

E. Pulls in Marketing Cloud Account Engagement emails to use in GoToWebinar

A.   Register prospects for GoToWebinar events
D.   Display registrations and attendance as activities

Explanation:

The GoToWebinar connector is a powerful integration that syncs data between the two platforms, focusing on the webinar lifecycle. It is important to note that this is a multiple-select question, and both A and D are correct core functionalities.

Let's evaluate each option:

✅ Why A is Correct:
You can use Automation Rules or Engagement Studio programs in Pardot to automatically register a prospect for a specific GoToWebinar event when they meet certain criteria (e.g., they downloaded a whitepaper, have a high score). This is a primary function of the connector.

✅ Why D is Correct:
This is the other primary function. Once the connector is active, it syncs webinar activity back into Pardot. A prospect's "Registration" for a webinar and their "Attendance" (or no-show) are recorded as timeline activities on their prospect record. This is crucial for tracking engagement and scoring.

❌ Why B is Incorrect:
The connector syncs attendance (a binary "attended" or "did not attend"), but it does not sync granular engagement data like watch time, how much of the webinar was viewed, or drop-off points. This level of detail is not available through the standard connector.

❌ Why C is Incorrect:
The connector is designed to sync data for existing Pardot prospects. It will update the records of prospects who are already in Pardot when they register for or attend a webinar in GoToWebinar. It does not automatically create new prospect records in Pardot for people who exist only in GoToWebinar. Prospect creation must happen through a form, import, or other means in Pardot first.

❌ Why E is Incorrect:
The data flow is from GoToWebinar into Pardot, not the other way around. The connector allows Pardot to register people for webinars and pull attendance data back. It does not pull Pardot email templates or content into the GoToWebinar platform for use in sending emails from there.

Reference:
Salesforce Help: Connect Marketing Cloud Account Engagement and GoToWebinar

What is true about building landing pages in Salesforce using the enhanced landing page experience?

A. When you create or edit an enhanced landing page, it is automatically published.

B. The only way to add a Pardot form to page is by adding the iframe code in an HTML component.

C. The page can be associated to either a connected or unconnected campaign.

D. Custom code and script can be added to the header or footer code.

D.   Custom code and script can be added to the header or footer code.

Explanation:

The enhanced landing page builder in Marketing Cloud Account Engagement (Pardot) is a more modern and flexible tool compared to the classic builder. Let's evaluate each option:

Why D is Correct:
One of the key features of the enhanced landing page builder is the ability to inject custom code. This is done through the Landing Page Settings, where you can add HTML, CSS, or JavaScript to the section (header code) or just before the closing tag (footer code). This is essential for tasks like adding tracking pixels (e.g., Google Analytics, Facebook Pixel), custom styling, or other third-party scripts.

Why A is Incorrect:
Enhanced landing pages have a distinct draft and published state. When you create or edit a page, it is saved as a draft. You must manually click the "Publish" button to make it live on the web. This allows you to make and review changes without affecting the live page.

Why B is Incorrect:
This is a key differentiator for the enhanced builder. It features a dedicated "Form" component that you can drag and drop onto the page. You then simply select an existing Pardot form from a dropdown list to embed it seamlessly without needing to use an iframe or any manual HTML code.

Why C is Incorrect:
A major limitation of the enhanced landing page experience is that it must be associated with a Salesforce campaign, and that campaign must be connected to Pardot. You cannot associate an enhanced landing page with an unconnected Salesforce campaign or a Pardot-only campaign. This is a requirement for the integration to work properly.

Reference:
Salesforce Help: Build a Landing Page with the Enhanced Experience

What is an ideal Click-Through Rate (CTR)?

A. 1%

B. more than 5%

C. more than 2%

D. less than 1%

C.   more than 2%

Explanation:

This question tests your knowledge of standard email marketing benchmarks. There is no single "perfect" CTR that applies to every industry or campaign, but there are well-established industry averages that serve as a guideline.

Why C is Correct: Across most industries, a "good" or "ideal" Click-Through Rate is generally considered to be above 2%. This indicates that your email content is relevant and your calls-to-action (CTAs) are effective enough to drive a meaningful portion of your audience to take the next step. While top-performing campaigns can achieve 5% or higher, the 2% threshold is a common benchmark for solid performance.

Why A and D are Incorrect:
A. 1% and D. less than 1% are generally considered below-average performance in today's email marketing landscape. A CTR this low suggests that the email failed to engage recipients, the offer was not compelling, or the audience list needs refinement.

Why B is Incorrect:
B. more than 5% is an excellent CTR and represents top-tier, high-performing campaigns. While it is an ideal to strive for, it is not the typical ideal benchmark used in general exam contexts. Stating that 5% is the ideal would set an unrealistic standard for most marketing communications.

Key Takeaway: When asked for a general benchmark on the exam, "more than 2%" is the safest and most accurate answer for an ideal CTR. Always consider that the actual rate can vary based on the industry, audience, and type of email (e.g., promotional vs. newsletter).

Reference:
Marketing Cloud Account Engagement (Pardot) Documentation:
While Pardot doesn't define a single "ideal" CTR, its reporting features allow you to track this KPI. The platform's best practice is to continually test and optimize your emails to improve engagement metrics like CTR.
You can compare your performance against industry benchmarks published by third-party sources like Mailchimp, HubSpot, or Campaign Monitor, which consistently show average CTRs clustering in the 2-3% range.

A marketer wants to assign prospect to a group of users if the prospects meet the following criteria:

  • Score greater than 100
  • Grade greater than a B
  • Has completed a form on any landing page
  • Has a “Product of Interest” field value of either A or B
What automation tool could be used to assign the prospects?

A. An automation rule with rule groups

B. Completion actions on each landing page

C. A segmentation rule with the groups

D. Completion actions on each Form

A.   An automation rule with rule groups

Explanation:

An Automation Rule is the only tool listed that can evaluate all the required criteria simultaneously and perform the assignment action.
Let's break down why this is the correct choice and why the others are not suitable:

Why A is Correct:

Multiple Criteria: Automation Rules allow you to set up complex conditions using "Rule Groups." You can create one group that checks for:
Score > 100
Grade > B (e.g., Grade is A)
Product of Interest field is one of A, B

Action: The action of the automation rule would be to Assign the prospect to the specified group of users.

Form Completion Logic: While the criteria include "Has completed a form on any landing page," you don't need to check this directly in the automation rule if you are using Pardot scoring. A common best practice is to set up a score action (+X points) on the form's completion action. When the prospect completes the form, their score increases. The automation rule, which is checking for a score greater than 100, would then fire for prospects who reached that score threshold, which inherently includes those who completed the form (along with other activities). If you must check for form completion explicitly, you could use a "Filled out any form" condition, but the scoring method is more elegant and common.

Why B and D are Incorrect:

Completion Actions (on either landing pages or forms) are powerful, but they are limited. They can only perform actions based on the single event of that form or landing page being completed.
They cannot check other prospect properties like their current Score, Grade, or the value of the "Product of Interest" field. A completion action only knows about the specific submission event.

Why C is Incorrect:
A Segmentation Rule is designed to create static or dynamic lists of prospects based on criteria. Its primary output is a list, not an action.
While you could create a segmentation rule with these criteria and then use a separate automation (like an Engagement Studio program) to assign prospects on that list, it is an inefficient, two-step process. The segmentation rule itself cannot perform the assignment action. An Automation Rule does this in a single, streamlined step.

Reference:
Salesforce Help: Create Automation Rules
This documentation covers how to use conditions and rule groups to build complex logic and configure actions like assigning prospects.

An Administrator wants to create a list whose members are all in the prospecting stage of the opportunity. Once the opportunity moves to another stage, the prospect should no longer be a member of this list. Which automation tool should the Administrator use to create this list?

A. Static list

B. Dynamic list

C. Completion Action

D. Automation Rule

B.   Dynamic list

Explanation:

In Pardot, a Dynamic List automatically updates membership based on criteria, adding prospects who match and removing those who no longer do. For a list of prospects in the “Prospecting” stage of an opportunity, a Dynamic List can use criteria like “Opportunity Stage = Prospecting” to include prospects and automatically remove them when the stage changes (e.g., to “Closed Won”).

Let’s analyze each option:

❌ A. Static list (Incorrect):
Static Lists are manually curated and do not update automatically. Prospects remain on the list until manually removed, which doesn’t meet the requirement for automatic removal when the opportunity stage changes.

✅ B. Dynamic list (Correct):
Dynamic Lists automatically add and remove prospects based on criteria. Setting the criterion to “Opportunity Stage = Prospecting” ensures prospects are included only while in that stage and removed when it changes.

❌ C. Completion Action (Incorrect):
Completion Actions are one-time actions triggered by specific events (e.g., form submissions) and cannot maintain a dynamic list based on opportunity stage changes.

❌ D. Automation Rule (Incorrect):
Automation Rules apply actions to prospects meeting criteria but do not manage list membership dynamically. They are not suited for maintaining an auto-updating list.

In summary, B is correct because Dynamic Lists automatically manage membership based on opportunity stage. A, C, and D are incorrect, as they lack dynamic updating capabilities. This question tests knowledge of Pardot’s list management tools.

Reference/Source:
Salesforce Help Documentation - “Dynamic Lists in Marketing Cloud Account Engagement”

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