Marketing-Cloud-Account-Engagement-Consultant Practice Test
Updated On 1-Jan-2026
244 Questions
The LenoxSoft marketing team compiled a spreadsheet of all attendees who visited their
tradeshow booth at a recent event in Chicago. They realize not everyone at the event may
be interested in their product so they create new leads in Salesforce for individuals who
have submitted an interest form on their website in addition to attending the event.
All new leads from the event should be evenly distributed to their Chicago Sales User
Group.
What would be the optimal sequence to meet these requirements?
A. Run an automation rule for each user in the Chicago Sales User Group to "Assign prospect to user" based on the criteria "Prospect form :: -Any- :: Was completed successfully" AND "Prospect List :: is member of :: Chicago Event" > Import prospects and add them to the "Chicago Event" list
B. A Import prospects and add to "Chicago Event" list > Run an automation rule to "Assign prospect to user in group" based on the criteria "Marketing Cloud Account Engagement form :: -Any- :: Was completed successfully" AND "Prospect List :: is member of :: Chicago Event"
C. Run an automation rule to "Assign prospect to user in group" based on the criteria "Marketing Cloud Account Engagement form :: - Any- :: was completed successfully" AND "Prospect Event :: is :: Chicago Event" > Import prospects and add them to the "Chicago Event" list
Explanation:
The optimal sequence is critical here. The automation rule must act on prospects after they have been properly categorized.
Step 1: Import prospects and add to "Chicago Event" list.
This is the foundational data setup step. The imported prospects from the tradeshow are brought into Pardot and tagged as members of the "Chicago Event" list. This list membership is the key identifier the automation rule will use to find the correct prospects.
Step 2: Run an automation rule.
The rule's action should be "Assign prospect to user in group". This action specifically handles the requirement for even distribution among the Chicago Sales User Group.
The rule's criteria must be:
"Marketing Cloud Account Engagement form :: -Any- :: Was completed successfully": This fulfills the requirement that the lead also submitted an interest form on the website.
"Prospect List :: is member of :: Chicago Event": This links the rule to the specific tradeshow attendees you just imported.
By performing the steps in this order, you ensure that when the automation rule runs, it can correctly identify the prospects who meet both criteria (form completion + list membership) and then distribute them evenly to the sales group.
Why the Other Options are Incorrect:
A. Run an automation rule... > Import prospects...
This sequence is flawed. If you run the automation rule before importing the prospects and adding them to the list, there will be no prospects for the rule to act upon. The rule would find zero records that are members of the "Chicago Event" list because you haven't created them yet. The rule would run and do nothing.
C. Run an automation rule... > Import prospects...
This has the same fundamental sequence error as Option A. The rule runs before the data exists.
Additionally, the criterion "Prospect Event :: is :: Chicago Event" is incorrect. "Prospect Event" is a specific activity type, not a list or a way to group prospects. The correct way to group these prospects for targeting is by using a Prospect List.
Source:
Automation Rule Logic: Automation rules are triggered by changes in prospect data. They cannot act on prospects that do not yet exist or do not yet meet the criteria in the system.
Salesforce Help Article: "Assign Prospects to a User in a Group" - This action is designed specifically for round-robin style distribution to a sales team, which is a core requirement here.
Prospect Lists vs. Events: In Pardot, an "Event" is a type of activity recorded on a prospect's record (like a page view or file download). To segment a group of prospects for use in automation, you must use a Static or Dynamic List.
LenoxSoft is moving their forms from an external vendor into Marketing Cloud Account
Engagement. The forms contain both default and custom fields. They want the forms to be
hosted by Marketing Cloud Account Engagement for tracking purposes, but want to retain
the same look and feel.
Which two actions should be taken to achieve this?
(Choose 2 answers)
A. Import the list of custom fields used on their forms to create the fields in Marketing Cloud Account Engagement.
B. Create the existing form links as custom redirects in Marketing Cloud Account Engagement for tracking.
C. Migrate the HTML and CSS of the current form into a new Marketing Cloud Account Engagement layout template.
D. Create the custom fields needed for the forms individually in Marketing Cloud Account Engagement.
D. Create the custom fields needed for the forms individually in Marketing Cloud Account Engagement.
Explanation:
To successfully migrate forms from an external vendor into Marketing Cloud Account Engagement (MCAE) while retaining the same look and feel and enabling tracking, LenoxSoft should take the following two actions:
✅ C. Migrate the HTML and CSS of the current form into a new Marketing Cloud Account Engagement layout template
This ensures the visual design of the original forms is preserved.
MCAE layout templates allow you to customize form styling using HTML and CSS.
By embedding the form into a layout template, you maintain branding and user experience while gaining MCAE tracking capabilities.
✅ D. Create the custom fields needed for the forms individually in Marketing Cloud Account Engagement
MCAE requires that each custom field be manually created in the system before it can be used on a form.
This step ensures that all data captured by the form is properly stored and mapped to the correct prospect fields.
There is no bulk import feature for creating custom fields — they must be created one by one.
❌ Why the other options are incorrect:
A. Import the list of custom fields… MCAE does not support importing field definitions. You can import prospect data, but fields must be created manually.
B. Create the existing form links as custom redirects… Custom redirects are used for tracking link clicks, not for hosting or replicating forms. They do not support form functionality.
References:
Create Custom Fields – Salesforce Help
Layout Templates for Forms – Salesforce Help
Forms Overview – Salesforce Help
"LenoxSoft wants to ensure that if a lead or contact no longer meets market data sharing
rules for a business unit (BU) the prospect is no longer active in the BU they previously
matched.
What behavior should be expected in Marketing Cloud Account Engagement when a lead
or contact no longer matches a market data sharing rule?
A. The prospect is marked as do not email
B. The prospect is marked as opted out
C. The prospect is unassigned from its user
D. The prospect is sent to the recycle bin
Explanation:
When a Lead or Contact in Salesforce that was syncing with a prospect in a specific Marketing Cloud Account Engagement (MCAE) Business Unit (BU) no longer meets the criteria defined in that BU's Market Data Sharing Rules:
The sync between the Salesforce record and the MCAE prospect is broken.
The prospect record in that specific MCAE Business Unit is sent to the Recycle Bin.
This action effectively makes the prospect inactive and removes them from active lists, campaigns, and most automation processes within that Business Unit, ensuring data separation according to the sharing rules.
Incorrect Answers
A. The prospect is marked as do not email
"Do Not Email" is a field used for soft opt-out or general email suppression. While the prospect is suppressed by being moved to the Recycle Bin, the primary system behavior is the move itself, not the changing of this specific field.
B. The prospect is marked as opted out
"Opted Out" (or "Email Opt Out" in Salesforce) is used for hard, explicit unsubscription. The action of failing a sharing rule is a data governance action, not an explicit prospect unsubscription request.
C. The prospect is unassigned from its user
The prospect being unassigned may happen after the fact, but the critical and automatic behavior is the deletion/move to the Recycle Bin, which breaks the connection with the Salesforce record and stops the sync.
References
Salesforce Help Documentation: The official documentation on Marketing Cloud Account Engagement (Pardot) Business Unit setup and Market Data Sharing Rules explicitly states that when a record falls out of the scope of the Market Data Sharing Rules, the corresponding prospect is moved to the Recycle Bin in that Business Unit.
LenoxSoft wants to create a re-engagement program that will nurture prospects if they're last activity is greater than 90 days. Once they begin the re-engagement program, if they become active, the prospects need to remain in the program. Which solution would you recommend ?
A. Dynamic List
B. Test List
C. Static or Dynamic list
D. Static List
Explanation:
Why:
Use a Static List as the recipient list for the re-engagement program and add prospects to it when their Time Since Last Activity > 90 days (e.g., via an Automation Rule). Static lists don’t auto-remove people when their data changes, so once a prospect enters the program and later becomes active again, they remain in the program, which is exactly the requirement. By contrast, Dynamic Lists auto-add/remove members when criteria change; if the list is feeding an Engagement Studio program and a prospect drops off the list, they stop moving through the program.
Key references
Dynamic vs. Static Lists: Dynamic lists auto-update (add/remove); static lists are manual.
Salesforce
Engagement Studio behavior: If a prospect is removed from a list a program is using, they stop moving; adding them back resumes where they left off—hence, avoid dynamic removal for this use case.
Implementation tip:
Create an Automation Rule: “Prospect time last activity days ago > 90” → Add to List (the static re-engagement list). This keeps entry automated without risking mid-journey removal.
LenoxSoft's marketing team wants to use one repeating program to continually nurture cold
and unengaged leads, but wants the content for the emails sent through the program to be
tailored based on how many times the prospect has entered the program.
They have decided to create a custom field called "Repeated Engagement" and increment
that field by +1 each time a prospect enters the program.
Using this method, how should the team meet this need?
A. Create an automation rule that adds prospects to static lists to feed new programs after each entry.
B. Create dynamic content based on the "Repeated Engagement" field for use in the emails sent in the program.
C. Use rule steps to send prospects down unique paths in the program based on the "Repeated Engagement" field value.
D. Use the "Repeated Engagement" field to both suppress prospects from the original program and add them to new programs.
Explanation:
To tailor email content based on how many times a prospect has entered a repeating Engagement Studio program, the most effective and scalable solution is to use dynamic content driven by the custom field "Repeated Engagement".
Here’s how it works:
The "Repeated Engagement" field tracks how many times a prospect has entered the program.
You can create dynamic content variations in your email templates that display different messaging depending on the value of this field.
This allows one program to serve multiple entry cycles, while still delivering personalized content based on engagement history.
This approach avoids the need for multiple programs or complex branching logic and keeps the nurture flow centralized and maintainable.
❌ Why the other options are incorrect:
A. Automation rule + static lists → This creates multiple programs and manual list management, which defeats the goal of using a single repeating program.
C. Rule steps for branching → Engagement Studio rule steps can’t evaluate numeric values like “Repeated Engagement = 2” in a flexible way for content personalization. They’re better for yes/no logic.
D. Suppress and add to new programs → Again, this implies creating multiple programs, which contradicts the goal of using one repeating program.
References:
Dynamic Content in Account Engagement – Salesforce Help
Using Custom Fields in Engagement Studio – Salesforce Help
Engagement Studio Best Practices – Salesforce Help
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