Marketing-Cloud-Account-Engagement-Consultant Practice Test
Salesforce Spring 25 Release 244 Questions
How are prospect that have started a wait step impacted when an entire engagement
program is paused?
A. They will NOT continue to progress through the wait step and
once the engagement program is resumed the wait step will start where it left off.
B. They will continue through the wait step until they hit the end of it and once the
engagement program is resumed, the prospect will immediately move on to the next step
even if the engagement program pause was shorter than the wait step.
C. They will NOT continue to progress through the wait step and once the egagement
program is resumed, they will start the wait step from the beginning.
D. They will continue to progress through the wait step until they hit the end of it and once
the engagement program resumed, if it has been beyond the length of the wait step logic,
the prospect will immediately move on to the next step.
C. They will NOT continue to progress through the wait step and once the egagement
program is resumed, they will start the wait step from the beginning.
Explanation:
In Engagement Studio, if an entire engagement program is paused, prospects who are currently in a wait step will not progress through it during the pause. Once the program is resumed, these prospects will begin the wait step again from the start. This behavior ensures that the timing logic of the wait step remains consistent and is not bypassed or shortened due to the pause. It also preserves the overall structure and intended pacing of the engagement program, maintaining a consistent experience for all prospects regardless of program interruptions.