Marketing-Cloud-Account-Engagement-Consultant Practice Test

Salesforce Spring 25 Release
244 Questions

LenoxSoft recently enabled Marketing Cloud Account Engagement Campaign Influence Attribution Models in Salesforce. They want to understand which campaigns their prospects are interacting with right before an opportunity closes. Which Campaign Influence Attribution model should they reference to understand this?

A. First Touch Model

B. Even Attribution Model

C. Last Touch Model

D. Salesforce Model

C.   Last Touch Model

Explanation:

The Last Touch Attribution Model in Salesforce Campaign Influence assigns credit to the last campaign that a prospect engaged with before the opportunity was created or closed. This model is ideal when the marketing team wants to understand which final campaign interactions had the greatest influence on conversion. For LenoxSoft, which is interested in the campaign that directly influenced a closed opportunity, the Last Touch Model provides the clearest insight. It helps the marketing team identify which final efforts (e.g., email sends, events, or content) were most effective in moving prospects across the finish line into a sales conversion.

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