In Salesforce Industries CPQ with Order Management (OM), when a user cancels an existing order (especially in Asset-Based Ordering (ABO) flows), a Supplemental Order is created automatically by the Order Management (OM) system.
This supplemental order is used to track adjustments made to the original order — such as cancellations, partial deletions, or changes to services or products.
The purpose of a supplemental order is to mirror the structure of the original order but reflect the delta (what’s being canceled or changed).
🔁 Key Process Flow:
A customer or user triggers a cancellation or change on an existing order.
OM recognizes this change and:
Automatically generates a Supplemental Order
Sets the Order Type to Supplemental
Initiates corresponding decomposition, fulfillment, and rollback logic if required
❌ Why other options are incorrect:
A. The same way any other order is created
🔸 No — supplemental orders are system-generated, not created manually through standard quoting.
B. Similar to a New Order, but Order Type = "Supplemental"
🔸 Misleading — you don’t set this manually; it’s automatically set by OM.
C. Automatically by CPQ when an order is canceled
🔸 Incorrect — CPQ prepares the quote/order, but OM handles cancellations and supplemental order creation.