Health-Cloud-Accredited-Professional Practice Test
Salesforce Spring 25 Release 228 Questions
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
A. Integrated Care Management
B. Intelligent Appointment Management
C. Telehealth
D. Virtual Care
C. Telehealth
Explanation:
To enable care providers to conduct video visits with patients and capture socioeconomic factors that impact their care, a consultant should recommend the Telehealth capability in Health Cloud. Telehealth allows care providers to connect with patients through video calls, chat messages, and surveys within Health Cloud. Telehealth also enables care providers to collect and analyze social determinants of health (SDOH) data from patients using assessments and surveys3. Telehealth helps improve patient engagement, satisfaction, and outcomes by providing convenient and personalized care. Integrated Care Management, Intelligent Appointment Management, or Virtual Care are not capabilities that can fulfill this use case.