Explanation:

To enable care coordinators at a provider organization to track a series of problems, goals, and interventions (PGIs) related to a patient’s care in a repeatable and efficient way within Salesforce Health Cloud, the consultant should recommend defining a PGI Library and care plan templates using the library. Here’s why:
D. Define a PGI Library and care plan templates using the library:
The PGI Library in Health Cloud allows administrators to create a centralized repository of standardized problems, goals, and interventions. By defining these in the PGI Library, care coordinators can efficiently create care plan templates that reference these predefined PGIs. These templates can then be applied to patients, ensuring consistency and repeatability in tracking PGIs across multiple patients. This approach reduces manual effort and ensures standardized care planning, aligning with the requirement for an efficient and repeatable process.

Why the other options are incorrect:
A. Configure an action plan template with tasks for each PGI:
While action plan templates can include tasks, they are primarily used for defining sequences of actions (e.g., scheduling or follow-ups) rather than specifically managing PGIs. This approach is less tailored to the structured tracking of problems, goals, and interventions compared to the PGI Library.
B. Coach the care coordinators to quickly create tasks using a checklist:
This manual approach relies on care coordinators to create tasks individually, which is not repeatable or efficient for managing PGIs across patients. It lacks the standardization and automation provided by the PGI Library and care plan templates.
C. Create care program templates and assign them to patients:
Care program templates in Health Cloud are used to manage broader care programs (e.g., chronic disease management programs) rather than the granular tracking of individual PGIs. They are not the best fit for this specific requirement.

Reference:
Salesforce Health Cloud documentation on the PGI Library and Care Plan Templates (Salesforce Help).
Health Cloud Accredited Professional exam resources, which cover care plan management and the use of the PGI Library for standardized care coordination.

Explanation:

✅ B. Physician Request
Documentation: Health Cloud’s UM module includes CareRequest objects for provider-initiated authorizations (referrals, procedures).
Example: A cardiologist requests approval for a stress test.

✅ C. Drug Request
Documentation: Medication_Request__c object handles prior auths for medications, tied to FHIR MedicationRequest.
Example: Step-therapy requirements for specialty drugs.

✅ D. Admissions
Documentation: Admission_Review__c object manages inpatient/outpatient authorization workflows.
Example: Concurrent reviews for hospital stays.

Why Appeals (E) and Ticketing (A) Are Not UM-Specific:

❌ E. Appeals
While appeals exist in UM, they’re tracked as standard Cases (not a dedicated UM process). Health Cloud routes appeals to Case Management, not UM-specific objects.

❌ A. Ticketing
Generic Service Cloud functionality (e.g., Case objects). UM uses specialized objects like CareRequest, not tickets.

Explanation:

A. Health Cloud Analytics Permission Set
Optional, not required for UM. This is for Tableau CRM/Einstein Analytics use cases.

B. Health Cloud Platform Permission Set License (PSL) ✅
Required base PSL to access core Health Cloud features and data model extensions.

C. Health Cloud Utilization Management Permission Set ✅
Specific permission set required to use UM features (authorizations, requests, reviews).

D. Health Cloud Permission Set License (PSL) ✅
Required foundational PSL for Health Cloud access.
UM users must have both the Health Cloud PSL and the Platform PSL.

E. Health Cloud Foundation Permission Set
Not specific to UM. Used to grant base-level Health Cloud permissions, but UM specifically requires the Utilization Management permission set instead.

Reference:
Salesforce Health Cloud Guide: Set Up Utilization Management
States: “Assign the Health Cloud and Health Cloud Platform permission set licenses, and the Health Cloud Utilization Management permission set to users.”

⚡ Exam Tip:
Whenever you see Utilization Management, think:
Both Health Cloud PSL + Platform PSL
Plus the Health Cloud Utilization Management Permission Set

Explanation:

To display patient information from both Salesforce standard objects and external systems on the patient record page, Health Cloud leverages OmniStudio (formerly Vlocity) components. These tools allow for dynamic, integrated views without custom code.

✅ C. FlexCards
FlexCards are UI components used to display data from Salesforce or external sources.
They are typically embedded on record pages like the Patient 360 view.
Ideal for showing a combined view of internal and external data in a clean format.

✅ D. Integration Procedures
Used to orchestrate calls to external systems, perform logic, and pass data to/from Salesforce.
Integration Procedures work behind the scenes and feed FlexCards or OmniScripts.
Perfect for retrieving external system data in real time.

✅ E. DataRaptors
DataRaptors extract, transform, and load data between Salesforce and UI components like FlexCards.
Used to pull Salesforce data (e.g., from standard or custom objects) for display or updates.
DataRaptors are the preferred tool for handling Salesforce-side data access in OmniStudio.

❌ A. Visualforce Pages
Outdated and less flexible than OmniStudio.
Visualforce does not easily integrate with OmniStudio tools and is not the recommended approach for modern Health Cloud UI.

❌ B. Salesforce Flows
While Flows are great for automation, they are not intended for real-time data display on pages.
Not used to pull or render external system data visually on a record page.

Explanation:

According to the Salesforce website, Health Cloud solves for some of the common challenges that healthcare companies face from various sources. Some of these challenges are:

The need to drive sales while reducing cost: Health Cloud helps healthcare companies increase their revenue and efficiency by streamlining their processes, automating their workflows, and optimizing their resources.

Growing customer expectations for delivery of care everywhere: HealthCloud helps healthcare companies deliver personalized and collaborative care across every touchpoint, whether it is in person, online, or on mobile devices.

Growing demand for a more personalized care experience: Health Cloud helps healthcare companies provide tailored and holistic care for each customer by leveraging data insights, artificial intelligence, and digital engagement tools.