Health-Cloud-Accredited-Professional Practice Test
Salesforce Spring 25 Release 228 Questions
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?
A. Assign users the Health Cloud Crisis Support Center Management permission set license.
B. Install the Crisis Support Center unmanaged package.
C. Enable Crisis Support Center Management App in Setup.
D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
A. Assign users the Health Cloud Crisis Support Center Management permission set license. D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
Explanation:
A. Assign users the Health Cloud Crisis Support Center Management permission set license
Why? Grants users access to crisis-specific features (e.g., emergency intake, risk assessment tools).
Note: This is a permission set license, not a standard permission set.
D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements
Why? Health Cloud provides out-of-the-box Crisis Center flows that need customization for:
Patient triage logic
Risk-level automation
Compliance with organizational protocols
Why Not the Others?
❌ B. Install the Crisis Support Center unmanaged package
Health Cloud’s crisis features are native (no unmanaged package needed). Installing one could create conflicts.
❌ C. Enable Crisis Support Center Management App in Setup
There’s no standalone "Crisis Support Center" app in Health Cloud. Crisis tools are part of core functionality.