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Salesforce Health-Cloud-Accredited-Professional Exam Sample Questions 2025

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22284 already prepared
Salesforce Spring 25 Release
228 Questions
4.9/5.0

Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?

A. Assign users the Health Cloud Crisis Support Center Management permission set license.

B. Install the Crisis Support Center unmanaged package.

C. Enable Crisis Support Center Management App in Setup.

D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

A.   Assign users the Health Cloud Crisis Support Center Management permission set license.
D.   Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

Explanation:

A. Assign users the Health Cloud Crisis Support Center Management permission set license
Why? Grants users access to crisis-specific features (e.g., emergency intake, risk assessment tools).
Note: This is a permission set license, not a standard permission set.

D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements
Why? Health Cloud provides out-of-the-box Crisis Center flows that need customization for:
Patient triage logic
Risk-level automation
Compliance with organizational protocols

Why Not the Others?
❌ B. Install the Crisis Support Center unmanaged package
Health Cloud’s crisis features are native (no unmanaged package needed). Installing one could create conflicts.
❌ C. Enable Crisis Support Center Management App in Setup
There’s no standalone "Crisis Support Center" app in Health Cloud. Crisis tools are part of core functionality.

Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.)

A. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.

B. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.

C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.

D. Track their patients as contacts by using Contact entity in Salesforce.

E. Track the location duration and number of participants in each contact encounter that the infected person was involved in.

B.   Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
C.   Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
E.   Track the location duration and number of participants in each contact encounter that the infected person was involved in.

Explanation:

The Health Cloud Contact Tracing feature is designed to help organizations manage and track the spread of infectious diseases.

Actions Providers Can Take
B. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic. Health Cloud allows organizations to track and manage contact tracing for their own employees. This is crucial for maintaining a safe work environment and preventing the internal spread of a disease.
C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic. This is the primary function of the contact tracing feature. It allows healthcare providers to identify individuals (patients) who may have been exposed to an infected person, enabling timely intervention and containment efforts.
E. Track the location, duration, and number of participants in each contact encounter that the infected person was involved in. The feature is built to capture detailed information about each contact event. This includes where the encounter took place, how long it lasted, and who was involved. This granular data is essential for assessing risk and providing accurate guidance.

Why Other Options Are Incorrect
A. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users. While Salesforce has standard auditing features like Field History Tracking, this is a platform-wide capability, not a specific function of the Health Cloud Contact Tracing feature. The contact tracing feature focuses on tracking exposure events, not changes to the Contact record itself.
D. Track their patients as contacts by using the Contact entity in Salesforce. This is a misleading option. The Contact Tracing feature uses a dedicated data model, including objects like ContactTracer, ContactEvent, and ContactParticipant, which are separate from the standard Salesforce Contact object. This specialized data model is what enables the detailed tracking required for contact tracing.

What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 – Recall concept / Remember.)

A. Care Programs track a patient’s overall health journey, while Care Plans are more focused on specific care needs.

B. Care Plans can be exposed in a community while Care Programs cannot.

C. Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences companies.

D. Care Programs are just a different type of Care Plan which capture more details such as financial information.

E. Care Programs are an extension on Care Plans.

A.   Care Programs track a patient’s overall health journey, while Care Plans are more focused on specific care needs.

Explanation:

According to the Salesforce documentation, care programs and care plans are different concepts in Health Cloud:
Care programs track a patient’s overall health journey from enrollment to completion. They provide guidance and support for patients to proactively manage their health by increasing their adherence to treatment plans.
Care plans are practical, actionable steps to support the health of a patient. They break health problems down into doable, track able actions. They serve as the source of truth for all the individuals involved in the care of a patient. Therefore, option A is correct.

Option B is incorrect, because both care programs and care plans can be exposed in a community.
Option C is incorrect, because both care programs and care plans can be used by providers, payers, and life sciences companies.
Option D is incorrect, because care programs are not a different type of care plan, but a separate object in Health Cloud.
Option E is incorrect, because care programs are not an extension of care plans, but a related object in Health Cloud.

A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?

A. Create a new UtilizationManagementSettings record in Custom Settings.

B. Create a new Support Process to match the customer's process steps.

C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).

D. Customize the Service Request object.

B.   Create a new Support Process to match the customer's process steps.
D.   Customize the Service Request object.

Explanation:

To implement Utilization Management in Health Cloud for prior authorizations, a consultant needs to configure two key components:

Customize the Service Request object: Prior authorizations in Health Cloud are managed using the Care Request object, which is an extension of the Case object. The Service Request is the primary object that captures the details of the prior authorization request itself, including patient information, requested services, and supporting documentation. Customizing this object (e.g., adding fields, record types, and page layouts) is essential to capture all the specific data needed for the provider's process.

Create a new Support Process to match the customer's process steps: The Support Process in Salesforce defines the different status values that a case (in this case, a Care Request) can go through. By creating a custom support process, the consultant can establish a clear, guided workflow for the prior authorization, such as "Submitted," "Under Review," "Approved," and "Denied." This aligns the Salesforce workflow with the provider's specific business process for tracking and managing the requests.

Here's why the other options are incorrect:
A. Create a new UtilizationManagementSettings record in Custom Settings: While there are custom settings related to Health Cloud, there isn't a single, dedicated "UtilizationManagementSettings" record that an administrator would set up to enable the core functionality for prior authorizations. The process is handled through the standard objects and customization features.

C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA): While MuleSoft is a powerful tool for integration and can be used to automate the submission of ePA requests to payers, it's not a core capability that a consultant must customize to get the basic functionality working within Health Cloud. It is an advanced integration option for automating the process, but the foundational setup relies on the Service Request object and the Support Process.

Which three are steps required to configure Health Cloud? (Choose three.)

A. Enable the option for contacts to relate to multiple accounts.

B. Install the Health Cloud Managed Package.

C. Verify that Chatter Is enabled.

D. Configure the console view.

E. Install Health Cloud Unmanaged Packages.

A.   Enable the option for contacts to relate to multiple accounts.
B.   Install the Health Cloud Managed Package.
D.   Configure the console view.

Explanation:

A. Enable Contacts to Multiple Accounts
Health Cloud relies on the Shared Contacts model to associate patients (contacts) with multiple accounts (e.g., providers, payers). This must be enabled before installing the managed package.
B. Install the Health Cloud Managed Package
This package includes core Health Cloud components like custom objects, Lightning components, and permission sets. It’s the backbone of the Health Cloud implementation.
D. Configure the Console View
Health Cloud uses a Lightning Console app tailored for care coordinators and providers. Customizing this view ensures users have access to relevant tabs, components, and workflows.

❌ Why the other options are incorrect:
C. Verify that Chatter Is enabled
While Chatter can enhance collaboration, it’s not a required step for Health Cloud setup. It’s optional based on org needs.
E. Install Health Cloud Unmanaged Packages
These are optional add-ons (e.g., referral reports, network management) and not part of the core configuration steps.

🔗 Reference:
You can find the official setup steps in Salesforce’s Health Cloud Setup Guide.

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Frequently Asked Questions

This exam tests your ability to implement and configure Health Cloud features to manage patient data, care plans, care teams, and healthcare workflows securely. It evaluates your knowledge of clinical data management, patient engagement, and compliance.
Key topics include:
  • Health Cloud data model (Patient, Provider, Care Plan, Care Team)
  • Patient and account management
  • Care plan and task configuration
  • Care team setup and role assignments
  • Health Cloud security and HIPAA compliance
  • Reporting, dashboards, and analytics
  • Integrations with external healthcare systems (FHIR, HL7)
  • Create a Care Plan record linked to the patient.
  • Define Goals, Milestones, and Tasks for coordinated care.
  • Assign Care Team members with appropriate roles.
  • Set task dependencies and notifications to track progress.
  • Use Automation Rules for repetitive workflows.
  • Set Object and Field-Level Security for sensitive data.
  • Use sharing rules to control access for care team members.
  • Apply Record Types and profiles to segment patient data access.
  • Audit all workflows and integration points for data security.
  • Use task dependencies and milestones to prevent conflicts.
  • Assign tasks based on role responsibility.
  • Implement notifications for task ownership and completion.
  • Review care plan schedules to ensure workflow efficiency.
  • Create custom report types for patients, care plans, and tasks.
  • Apply filters for milestones, task completion, and compliance tracking.
  • Build dashboards for executive oversight and care team visibility.
  • Leverage Health Cloud standard objects for accurate reporting.
  • Use FHIR or HL7 APIs to exchange clinical data.
  • Map external identifiers to Salesforce patient records.
  • Ensure secure data transmission and compliance with HIPAA.
  • Implement middleware if complex data transformations are required.
  • Verify Care Plan, Patient, and Care Team records for completeness.
  • Check task assignment rules and dependencies.
  • Use audit logs to trace workflow and configuration changes.
  • Validate integration endpoints for proper data exchange.
  • Misconfiguring Care Team roles or tasks.
  • Overlooking patient data security or HIPAA compliance.
  • Ignoring task dependencies in care plans.
  • Failing to use automation to manage repetitive workflows.
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