Health-Cloud-Accredited-Professional Exam Questions With Explanations

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Salesforce Health-Cloud-Accredited-Professional Exam Sample Questions 2026

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21164 already prepared
Salesforce 2026 Release
116 Questions
4.9/5.0

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

Which group of people should a consultant work with to identify pain points and define project requirements?

A. (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect

B. (Persona) General physician
(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator

C. (Persona) Care coordinator
(Stakeholder) Sales administrator
(Stakeholder) Tableau developer

D. (Persona) Contact Center agent
(Stakeholder) Tableau developer
(Stakeholder) MuleSeft developer

A.   (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect

A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.

Which Health Cloud capability should a consultant implement to fulfill this requirement?

A. Social Determinants of Health

B. Clinical Berries

C. Utilization management

D. Care Blockers

A.   Social Determinants of Health

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.

How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?

A. Add the respiratory therapist to the patient's Account Team and default access will be automatically granted.

B. Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

C. Add the respiratory therapist to the patient's Care Team and default access will be automatically granted.

D. Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed.

B.   Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

A payer needs to triage provider and care team inquiries around member plan benefits and member care. The agents also need to be informed about changes in records that require attention.

Which three permission set licenses should a consultant assign to the security model for these users?

A. Service Cloud User permission set license

B. OmniStudio User permission set license

C. CRM Content User permission set license

D. Health Cloud Platform permission set license

E. Contact Center for Health Cloud permission set license

B.   OmniStudio User permission set license
D.   Health Cloud Platform permission set license
E.   Contact Center for Health Cloud permission set license

A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color.

What are two ways the designer should make the changes? Choose 2 answers

A. write custom CSS,

B. Make edits to Field Style.

C. Made edits to Setup Panel.

D. Make edits to Field Properties.

A.   write custom CSS,
B.   Make edits to Field Style.

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Frequently Asked Questions

This exam tests your ability to implement and configure Health Cloud features to manage patient data, care plans, care teams, and healthcare workflows securely. It evaluates your knowledge of clinical data management, patient engagement, and compliance.
Key topics include:
  • Health Cloud data model (Patient, Provider, Care Plan, Care Team)
  • Patient and account management
  • Care plan and task configuration
  • Care team setup and role assignments
  • Health Cloud security and HIPAA compliance
  • Reporting, dashboards, and analytics
  • Integrations with external healthcare systems (FHIR, HL7)
  • Create a Care Plan record linked to the patient.
  • Define Goals, Milestones, and Tasks for coordinated care.
  • Assign Care Team members with appropriate roles.
  • Set task dependencies and notifications to track progress.
  • Use Automation Rules for repetitive workflows.
  • Set Object and Field-Level Security for sensitive data.
  • Use sharing rules to control access for care team members.
  • Apply Record Types and profiles to segment patient data access.
  • Audit all workflows and integration points for data security.
  • Use task dependencies and milestones to prevent conflicts.
  • Assign tasks based on role responsibility.
  • Implement notifications for task ownership and completion.
  • Review care plan schedules to ensure workflow efficiency.
  • Create custom report types for patients, care plans, and tasks.
  • Apply filters for milestones, task completion, and compliance tracking.
  • Build dashboards for executive oversight and care team visibility.
  • Leverage Health Cloud standard objects for accurate reporting.
  • Use FHIR or HL7 APIs to exchange clinical data.
  • Map external identifiers to Salesforce patient records.
  • Ensure secure data transmission and compliance with HIPAA.
  • Implement middleware if complex data transformations are required.
  • Verify Care Plan, Patient, and Care Team records for completeness.
  • Check task assignment rules and dependencies.
  • Use audit logs to trace workflow and configuration changes.
  • Validate integration endpoints for proper data exchange.
  • Misconfiguring Care Team roles or tasks.
  • Overlooking patient data security or HIPAA compliance.
  • Ignoring task dependencies in care plans.
  • Failing to use automation to manage repetitive workflows.
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