Health-Cloud-Accredited-Professional Exam Questions With Explanations

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Salesforce Health-Cloud-Accredited-Professional Exam Sample Questions 2026

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21164 already prepared
Salesforce 2026 Release
116 Questions
4.9/5.0

While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

A. Ensure the user has the right object permissions.

B. Check the Enhanced Patient permission set assignment.

C. Check the Health Cloud Data permission set assignment.

D. Ensure the component has been activated.

A.   Ensure the user has the right object permissions.

A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color.

What are two ways the designer should make the changes? Choose 2 answers

A. write custom CSS,

B. Make edits to Field Style.

C. Made edits to Setup Panel.

D. Make edits to Field Properties.

A.   write custom CSS,
B.   Make edits to Field Style.

Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.

Which preference should Bloomington Caregivers' administrator ensure is enabled?

A. Clinical Data Model org preference

B. Clinical R4 Model org preference

C. FHIR-Aligned EHR Data Model org preference

D. FHIR-Aligned Data Model org preference

D.   FHIR-Aligned Data Model org preference

Which two data exchange standards support clinical data in Health Cloud?

Choose 2 answers

A. DICOM 3.0

B. FHIR R4

C. SDTM v3.2

D. HL7 v2

B.   FHIR R4
D.   HL7 v2

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

A. Research industry trends and develop a point of view, then present it to the customer for validation.

B. Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.

C. Use work from another project to inform the discovery, then review it with the IT department.

D. Build a proof of concept to present to the client and ask them for feedback.

B.   Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.

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Frequently Asked Questions

This exam tests your ability to implement and configure Health Cloud features to manage patient data, care plans, care teams, and healthcare workflows securely. It evaluates your knowledge of clinical data management, patient engagement, and compliance.
Key topics include:
  • Health Cloud data model (Patient, Provider, Care Plan, Care Team)
  • Patient and account management
  • Care plan and task configuration
  • Care team setup and role assignments
  • Health Cloud security and HIPAA compliance
  • Reporting, dashboards, and analytics
  • Integrations with external healthcare systems (FHIR, HL7)
  • Create a Care Plan record linked to the patient.
  • Define Goals, Milestones, and Tasks for coordinated care.
  • Assign Care Team members with appropriate roles.
  • Set task dependencies and notifications to track progress.
  • Use Automation Rules for repetitive workflows.
  • Set Object and Field-Level Security for sensitive data.
  • Use sharing rules to control access for care team members.
  • Apply Record Types and profiles to segment patient data access.
  • Audit all workflows and integration points for data security.
  • Use task dependencies and milestones to prevent conflicts.
  • Assign tasks based on role responsibility.
  • Implement notifications for task ownership and completion.
  • Review care plan schedules to ensure workflow efficiency.
  • Create custom report types for patients, care plans, and tasks.
  • Apply filters for milestones, task completion, and compliance tracking.
  • Build dashboards for executive oversight and care team visibility.
  • Leverage Health Cloud standard objects for accurate reporting.
  • Use FHIR or HL7 APIs to exchange clinical data.
  • Map external identifiers to Salesforce patient records.
  • Ensure secure data transmission and compliance with HIPAA.
  • Implement middleware if complex data transformations are required.
  • Verify Care Plan, Patient, and Care Team records for completeness.
  • Check task assignment rules and dependencies.
  • Use audit logs to trace workflow and configuration changes.
  • Validate integration endpoints for proper data exchange.
  • Misconfiguring Care Team roles or tasks.
  • Overlooking patient data security or HIPAA compliance.
  • Ignoring task dependencies in care plans.
  • Failing to use automation to manage repetitive workflows.
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