Universal Containers currently tracks its customers' entitlements to support utilizing
Salesforce Service Cloud. Service calls that require a Technician to go to the customer's
location require the creation of a Work Order. Once the Agent confirms that the customer
and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?
A. Entitlement
B. Opportunity
C. Case
D. Contact
C. Case
Explanation:
A quick action is used to create a record from another record with
predefined field values. By defining a quick action to create a work order from a case, the
agent can easily create a work order for on-site support after verifying the customer’s
entitlement and product.