Dispatchers at Universal Containers want to ensure resources assigned to a Work Order
have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?
A. Define Work Types, Define Work Order Status, Set up Resource Skills
B. Set up Skill Requirements, Define Work Types, Set up Routing Rules
C. Define Skills, Set up Skill Requirements, Set up Resource Skills
D. Set up Service Locations, Set up Location Skills, Define Work Types
C. Define Skills, Set up Skill Requirements, Set up Resource Skills
Explanation:
Skills are used to define the level of expertise that a resource has for a
specific type of work. Skill requirements are used to define the level of expertise that a
service appointment needs. Resource skills are used to assign skills to resources. By
setting up these components, the system can match service appointments with resources
based on their skills.