An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
A. Create one Service Resource and assign the relevant Permission Set Licenses. pee
B. Create two Service Resources and assign them to the employee. &
C. Create one Service Resource and assign the Technician and Dispatcher role
D. Create two Skills records and assign them to the Service Resource record.
A. Create one Service Resource and assign the relevant Permission Set Licenses. pee
Explanation:
Service Resources are records that represent the people or equipment that
perform field service tasks[199]. Permission Set Licenses are records that grant users
access to specific features or apps such as Salesforce Field Service[200]. Creating one
Service Resource and assigning the relevant Permission Set Licenses would allow
Universal Containers to configure Salesforce Field Service to support an employee who
performs the role of a Dispatcher and a Technician by creating a service resource record
for the employee and assigning them the Salesforce Field Service Dispatcher and Mobile
permission set licenses[201]. Creating two Service Resources and assigning them to the
employee would not work because an employee can only be associated with one service
resource record[202]. Creating one Service Resource and assigning the Technician and
Dispatcher role would not work because roles are records that define the level of access
users have to data in an organization hierarchy[203]. Creating two Skills records and
assign them to the Service Resource record would not work because skills are records that
define specific abilities or qualifications that service resources have and do not affect their
access to features or apps[204].