Field-Service-Consultant Practice Test

Salesforce Spring 25 Release -
Updated On 1-Jan-2026
192 Questions

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?

A. Add one hour to the start and end times on the Service Territory.

B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

C. Add one hour to the start and end times on the Service Territory Member's Operating Hours.

D. Subtract one hour from the start and end times on the Service Territory.

C.   Add one hour to the start and end times on the Service Territory Member's Operating Hours.

Explanation:

This option ensures that the service territory member’s operating hours are aligned with the service territory’s time zone, and avoids scheduling conflicts or gaps.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

Universal containers (UC) wants to deploy knowledge to its field team. How should UC ensure its technicians can access knowledge articles offline?

A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

B. Use work types to assign associated articles to work order.

C. Create a custom Mobile App that syncs articles based on service appointment assignments.

D. Write a workflow that associates articles to work orders based on a picklist on the work order.

B.   Use work types to assign associated articles to work order.

Explanation:

Work types can be used to assign associated articles to work orders, which can be accessed offline by technicians using the Field Service Mobile App. The Salesforce Mobile App does not have deep linking to the Field Service Mobile App. Creating a custom Mobile App that syncs articles based on service appointment assignments is not necessary and would require additional development and maintenance. Writing a workflow that associates articles to work orders based on a picklist on the work order is not recommended and would not ensure offline access.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement?

A. Service Appointment Reports

B. Service Resource Dashboard

C. Street-level Routing

D. Aerial Routing

C.   Street-level Routing

Explanation:

This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?

A. Use the Assets without Products report.

B. Use standard reports and reference the Parent Asset and Root Asset fields.

C. Create custom reports and reference the Parent Asset and Root Asset fields.

D. Enable and customize the View Asset Hierarchy action.

B.   Use standard reports and reference the Parent Asset and Root Asset fields.

Explanation:

This option allows reporting on assets and their attributes, including hierarchical relationships, by using the standard asset reports and fields. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Build a Workflow Rule

B. Create an Apex Trigger.

C. Enable Drip feed Dispatch.

D. Configure an Auto Dispatch Scheduled Job.

C.   Enable Drip feed Dispatch.

Explanation:

This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5

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