Field-Service-Consultant Practice Test

Salesforce Spring 25 Release
192 Questions

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences. Which Scheduling Policy should the Dispatcher use?

A. Emergency

B. High Intensity

C. Soft Boundaries

D. Customer First

D.   Customer First

Explanation:

This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5

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