Field-Service-Consultant Practice Test

Salesforce Spring 25 Release
192 Questions

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times. How should a Consultant implement this process?

A. Create two Service Appointments and assign two different Resources.

B. Create one Service Appointment and add two Required Resources.

C. Create one Service Appointment and schedule two Resources.

D. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

A.   Create two Service Appointments and assign two different Resources.

Explanation:

This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

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