An extreme whether situation impacts both the volume of work and number of
available resources at universal container
Which approach should a consultant recommend to realign available resources with?
open work?
A. Resource Schedule optimization
B. Global optimization
C. Emergency scheduling
D. Customer first scheduling
B. Global optimization
Explanation:
Global optimization is a process that reschedules all service appointments within a
specified time frame based on predefined criteria such as travel time or priority. It can be
used when an extreme weather situation impacts both the volume of work and number of
available resources at Universal Containers. Resource Schedule optimization is a process
that reschedules service appointments assigned to a specific resource based on
predefined criteria such as travel time or priority. It would not address the impact on other
resources or unassigned service appointments. Emergency scheduling is a process that
assigns emergency service appointments to available resources based on predefined
criteria such as travel time or priority. It would not address the impact on existing service
appointments or non-emergency service appointments. Customer first scheduling is a
process that assigns service appointments based on customer preferences such as
preferred time slots or preferred resources. It would not address the impact on resource
availability or service level agreements.