A Universal Containers customer is having issues with three containers at the customer's
site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated
with each container can be handled independently?
Choose 2 answers
A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for
each Line Item.
B. Add each Asset to a separate child Work Order. Create a Service Appointment for the
parent Work Order.
C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for
the Work Order.
D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work
Order.
A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for
each Line Item. D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work
Order.
Explanation:
Work Orders are records that track customer requests for service such as
repairs or maintenance[47]. Work Order Line Items are records that track specific tasks or
products related to a work order[48]. Service Appointments are records that track the date,
time, duration, and assigned resource for a work order or work order line item[49]. Adding
each Asset to a separate Work Order Line Item or a separate Work Order would allow
handling the service associated with each container independently by creating different
records for different containers. Creating a Service Appointment for each Line Item or each
Work Order would allow scheduling and dispatching the service associated with each
container independently by assigning different resources and time slots for different
containers. Adding each Asset to a separate child Work Order would create an
unnecessary hierarchy of Work Orders that could complicate reporting and scheduling.
Creating a Service Appointment for the parent Work Order would not allow handling the
service associated with each container independently by assigning one resource and time
slot for all containers.