A customer wants to return a defective product instead of scheduling a Service
Appointment.
How should this product be tracked in Salesforce Field Service?
A. Create a Work Order and Work Order Line Item.
B. Create a Return Order and Return Order Line Item.
C. Create a Product Request and Product Request Line Item.
D. Create a Return Order and relate it to the Product.
B. Create a Return Order and Return Order Line Item.
Explanation:
This option allows tracking the return of a defective product and its
replacement with a new one, if applicable. References:
https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5