Technicians at Universal Containers use the Salesforce Field Service mobile app at
customer sites. After completing work, the Technician updates the Service Appointment
status to Complete and saves the record. Dispatchers see the appointment as Dispatched
on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
A. Investigate the Work Order lifecycle.
B. Confirm the Technician's mobile device is online.
C. Verify the Dispatcher ran the Service Appointment data job.
D. Review Service Appointment automation.
B. Confirm the Technician's mobile device is online. D. Review Service Appointment automation.
Explanation:
These two troubleshooting steps should be taken to resolve the issue, as
they could explain why the service appointment status is not updated correctly on the
console.