To prepare for an upgrade, a mobile technician creates a product request for three circuit
boards to be sent from the main warehouse to the customer site. The completed job needs
two of the boards. Which two Field Service tools should the technician use to return the
unused circuit board to the warehouse? Choose TWO answers
A. Work Order
B. Return Order
C. Product Transfer
D. Product Receipt
B. Return Order D. Product Receipt
Explanation:
The technician would use a Return Order to create a return for the unused circuit board.
The Return Order would specify the quantity of the product being returned, the reason for
the return, and the shipping address. The technician would then use a Product Receipt to
record the receipt of the returned product. The Product Receipt would specify the quantity
of the product received, the condition of the product, and the location of the product.
The other two options are incorrect because they are not used to return products. A Work
Order is used to track the work that needs to be done on a product or service. A Product
Transfer is used to move products from one location to another.