Field-Service-Consultant Practice Test

Salesforce Spring 25 Release
192 Questions

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two default Scheduling Policies meet this requirement? Choose 2 answers

A. High Intensity

B. Soft Boundaries

C. Customer First

D. Emergency Policy

B.   Soft Boundaries
C.   Customer First

Explanation:

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.

References:

https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling_policies.htm&type=5

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