Field-Service-Consultant Practice Test

Salesforce Spring 25 Release
192 Questions

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time. How should a Consultant implement this requirement?

A. Create a crew with two Technicians

B. Create a work rule with two required skills.

C. Create a single Service Appointment.

D. Create two Service Crews.

A.   Create a crew with two Technicians

Explanation:

This option allows creating a service resource that represents a group of technicians who work together on the same service appointment. References: https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

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