Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile
App.
B. Use work types to assign associated articles to work order.
C. Create a custom Mobile App that syncs articles based on service appointment
assignments.
D. Write a workflow that associates articles to work orders based on a picklist on the
work order.
B. Use work types to assign associated articles to work order.
Explanation:
Work types can be used to assign associated articles to work orders, which
can be accessed offline by technicians using the Field Service Mobile App. The Salesforce
Mobile App does not have deep linking to the Field Service Mobile App. Creating a custom
Mobile App that syncs articles based on service appointment assignments is not necessary
and would require additional development and maintenance. Writing a workflow that
associates articles to work orders based on a picklist on the work order is not
recommended and would not ensure offline access.