Field-Service-Consultant Practice Test

Salesforce Spring 25 Release
192 Questions

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?

A. Add one hour to the start and end times on the Service Territory.

B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

C. Add one hour to the start and end times on the Service Territory Member's Operating Hours.

D. Subtract one hour from the start and end times on the Service Territory.

C.   Add one hour to the start and end times on the Service Territory Member's Operating Hours.

Explanation:

This option ensures that the service territory member’s operating hours are aligned with the service territory’s time zone, and avoids scheduling conflicts or gaps.

References:


https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

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