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Salesforce Field-Service-Consultant Exam Sample Questions 2025

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21924 already prepared
Salesforce Spring 25 Release18-Sep-2025
192 Questions
4.9/5.0

A customer wants to return a defective product instead of scheduling a Service Appointment. How should this product be tracked in Salesforce Field Service?

A. Create a Work Order and Work Order Line Item.

B. Create a Return Order and Return Order Line Item.

C. Create a Product Request and Product Request Line Item.

D. Create a Return Order and relate it to the Product.

B.   Create a Return Order and Return Order Line Item.

Explanation:

This option allows tracking the return of a defective product and its replacement with a new one, if applicable. References: https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources. Which license types and quantities should the consultant recommend?

A. 100 contractors

B. 25 contractors
75 contractors
25 contractors

C. 25 contractors
100 contractors

B.    25 contractors
75 contractors
25 contractors


Explanation:

Contractors are external users who can access Field Service features such as work orders, service appointments, assets, products consumed, etc… There are two types of contractor licenses available: Contractor (Full Access) and Contractor (Limited Access). Contractor (Full Access) licenses allow users to access all Field Service features except scheduling optimization. Contractor (Limited Access) licenses allow users to access only work orders assigned to them or their crew members via mobile app or web browser[ 22. Universal Containers should deploy 25 Contractor (Full Access) licenses to contractors who need to schedule resources and 75 Contractor (Limited Access) licenses to contractors who need access to work orders, assets, mobile app, and chatter.

References:

https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_overview.htm&typ e=5
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_license_types.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_full_access_licen se_features.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_limited_access_li cense_features.htm&type=5

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute. Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

A. Reshuffle

B. Group Nearby

C. Resource Schedule Optimization

D. In-day Optimization

A.   Reshuffle
D.   In-day Optimization

Explanation:

Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules1. In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.

References: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2

https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5

A technician needs to get replacement part for damaged inventory on them for an upcoming job. To which object should the technician add a product request record?

A. work types

B. work order

C. service appointment

D. service report

B.   work order

Explanation:

A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm&type=5

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources. Which license types and quantities should the consultant recommend?

A. 100 contractors

B. 25 contractors
75 contractors

C. 25 contractors
100 contractors

B.   25 contractors
75 contractors

Explanation:

Contractors are external users who can access Field Service features such as work orders, service appointments, assets, products consumed, etc… There are two types of contractor licenses available: Contractor (Full Access) and Contractor (Limited Access). Contractor (Full Access) licenses allow users to access all Field Service features except scheduling optimization. Contractor (Limited Access) licenses allow users to access only work orders assigned to them or their crew members via mobile app or web browser[22. Universal Containers should deploy 25 Contractor (Full Access) licenses to contractors who need to schedule resources and 75 Contractor (Limited Access) licenses to contractors who need access to work orders, assets, mobile app, and chatter. References: https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_license_types.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_full_access_license_features.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_limited_access_license_features.htm &type=5

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