Explanation:

The most direct and visually effective way to highlight specific Service Appointments on the Gantt chart is by using Gantt Palettes. This feature allows an administrator to define color-coding rules based on the values of fields on the Service Appointment or related records. By creating a rule that assigns a specific color to Service Appointments with high revenue, dispatchers can quickly identify and prioritize these high-value jobs at a glance.

A. Use Map Report Layers: ❌ Map layers are used to show data from reports on the map, not to change the color of service appointments on the Gantt chart itself.

C. Create a Gantt Action to highlight: ❌ A Gantt Action is used to perform a specific function (e.g., dispatch, schedule) on a service appointment, not to change its visual appearance based on a field value.

D. Add the relevant field to the Field Set: ❌ Adding a field to a field set makes the data visible on the record details popup on the Gantt, but it does not change the color of the service appointment's bar on the timeline.

Reference: 📖
Salesforce Field Service Documentation on Customize the Gantt Chart. The documentation explains how to use Gantt Palettes to color-code service appointments and provide visual cues to the dispatchers.

Explanation:

These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References: https://help.salesforce.com/s/articleView?id=sf.fs_dispatch_console_schedule_appointmen ts.htm&type=5

Explanation:

This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. References: https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5

Explanation:

Match Fields work rules are rules that restrict travel distance between home location and first appointment location for resources[64]. Including a Match Fields work rule would allow limiting contractors to travel a maximum of 50 minutes from home by setting up criteria such as travel distance less than or equal to 50 minutes between home location field and first appointment location field[65]. Linking rules to Relevance Groups would not limit travel distance between home location and first appointment location for resources. Relevance Groups are groups of rules that apply only to specific types of services such as emergency or preventive maintenance[66]. Assigning a high efficiency score would not limit travel distance between home location and first appointment location for resources. Efficiency score is a metric that measures how well resources use their working hours based on factors

Explanation:

The technician would use a Return Order to create a return for the unused circuit board. The Return Order would specify the quantity of the product being returned, the reason for the return, and the shipping address. The technician would then use a Product Receipt to record the receipt of the returned product. The Product Receipt would specify the quantity of the product received, the condition of the product, and the location of the product. The other two options are incorrect because they are not used to return products. A Work Order is used to track the work that needs to be done on a product or service. A Product Transfer is used to move products from one location to another.