Universal Containers (UC) has a customer portal so that customers can manage their
shipping. UC has several sharing rules in place and leverages theExternal Account
Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has
recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but
they are getting an error.
What could be the cause of the error?
A. Accounts with active Experience Cloud users cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles
permission.
C. The user trying to merge the accounts does not have the System Administrator profile.
D. Accounts used in an External Account Hierarchy cannot be merged with another
account.
D. Accounts used in an External Account Hierarchy cannot be merged with another
account.
Explanation:
The cause of the error is that accounts used in an External Account
Hierarchy cannot be merged with another account. An External Account Hierarchy is a
feature that allows you to create a hierarchy of partner accounts and contacts that mirrors
the structure of your partner’s organization. This helps you manage data access and
visibility for your partners. However, accounts that are part of an ExternalAccount Hierarchy
cannot be merged with other accounts, because this would disrupt the hierarchy and the
sharing settings.