Universal Containers (CU) has been using Salesforce to manage its sales and service
processes. UC also an Experience Cloudsite to interact with its customers. UC has now
acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a selfservice
site built on the experience Cloud to allow its customers to log support requests.
UC now wants its customersto be able to use CK’s self-service site so they can have a
more integrated experience.
What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s
site?
A. Create separate user account for UC customer in CK’s Experience Cloud site, since
SSO cannot be established between two Experience Cloud sites.
B. Use a third-party identity provider to establish SSO between the two Experience Cloud
sites, since Salesforce can only be used as a service provider.
C. Establish SSO between the two Experience Cloud sites by using one org as an identity
provider and the other org as a service.
D. Create custom Apex handlers using login method from site class to sign in users from
one community to the other.
C. Establish SSO between the two Experience Cloud sites by using one org as an identity
provider and the other org as a service.
Explanation:
To allow UC’s customers to log into CK’s site, an Experience Cloud
consultant should recommend establishing SSO between the two Experience Cloud sites
by using one org as an identity provider and the other org as a service provider. SSO is a
feature that allows users to authenticate with one system and access multiple systems
without entering their credentials again. To use SSO between two Experience Cloud sites,
you need to use one org as an identity provider (IdP), which is the system that verifies the
user’s identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its
resources.