An energy company is implementing Energy and Utilities Cloud for their contact center and
is in the process of importing contact information from the billing system to Salesforce, An
administrator has been asked if and how the contact data updated in Salesforce will be
reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
A. Salesforce will be the system of record for contacts and it doesn't need to update the
billing system in the future.
B. The billing system can query Salesforce every night to retrieve changes made to
contacts.
C. Salesforce can send the updated information to the billing system in real-time or batch if
it's required,
D. Salesforce Export Wizard will automatically create a csv of contact information to be
imported to the billing system.
B. The billing system can query Salesforce every night to retrieve changes made to
contacts. C. Salesforce can send the updated information to the billing system in real-time or batch if
it's required,