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Salesforce Energy-and-Utilities-Cloud Exam Sample Questions 2025

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2864 already prepared
Salesforce Spring 25 Release
86 Questions
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An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment. Which two courses of action should the consultant recommend?

A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

D. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

A.   Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B.   First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

Explanation:

These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.References= Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce’s strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals. https://www.salesforce.com/products/industries/energy-and-utilities/overview/

An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned. What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

A. Call Salesforce Support to get the Energy and Utilities Cloud information.

B. Go to Setup -> Company Information -> Permission Set Licenses.

C. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.

D. Execute a SOQL query to retrieve the license count

B.    Go to Setup -> Company Information -> Permission Set Licenses.

Explanation:

The most effective way to check for the number of assigned Salesforce Energy and Utilities Cloud licenses is through the Salesforce Setup menu. By navigating toSetup, then toCompany Information, and looking at thePermission Set Licensessection, administrators can quickly view the number of licenses assigned and available for various Salesforce products, including Energy and Utilities Cloud. This method provides a straightforward and accessible means of license management within the Salesforce environment.References= Salesforce's official documentation on managing licenses, including viewing assigned licenses through the Company Information section, provides comprehensive guidance:

https://help.salesforce.com/articleView?id=users_license_types_available.htm

When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A. Caserdated data

B. Contact data

C. Meter reading data

D. Billing related data

C.   Meter reading data
D.   Billing related data

Explanation:

In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C.Meter Reading Data: Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D.Billing Related Data: Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements. Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management.References= Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data:https://developer.salesforce.com/docs/atlas.enus.industries_energy_and_utilities.meta/industries_energy_and_utilities/

An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?

A. JSON Based Document Template

B. The Velocity Web Template

C. POF Template

D. The Microsoft Word Document Template

D.   The Microsoft Word Document Template

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution? Choose 2 answers

A. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

B. The billing system can query Salesforce every night to retrieve changes made to contacts.

C. Salesforce can send the updated information to the billing system in real-time or batch if it's required,

D. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

B.   The billing system can query Salesforce every night to retrieve changes made to contacts.
C.   Salesforce can send the updated information to the billing system in real-time or batch if it's required,

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