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Salesforce Energy-and-Utilities-Cloud Exam Sample Questions 2025

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2864 already prepared
Salesforce Spring 25 Release18-Sep-2025
86 Questions
4.9/5.0

Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A. Start evaluating productsand offerings from as many third-party suppliers as possible.

B. Immediately start building the solution in their favorite technology.

C. install Salesforce Service Cloud and start building custom objects and APEX classes.

D. Select the Energy and Utilities Cloud applications that best meet the company's needs

D.   Select the Energy and Utilities Cloud applications that best meet the company's needs

Explanation:

As the project team transitions from the discovery and solution design phase to implementation, the first step in the build process should be selecting the Energy and Utilities Cloud applications that best align with the company's specific needs. This step ensures that the foundation of the project is based on applications that directly address the identified business requirements and goals, enabling a more targeted and effective implementation strategy. Starting with a clear selection of the appropriate Energy and Utilities Cloud applications allows for focused development efforts and maximizes the efficiency of the project team.References= Salesforce Energy and Utilities Cloud documentation outlines the importance of selecting the right applications as a critical initial step in the implementation process. This approach is supported by best practices in project management and implementation strategies for Salesforce solutions:https://www.salesforce.com/products/industries/energy-and-utilities/overview/

An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites. How would a consultant meet this business requirement?

A. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

B. Create quotes for each individual site and add products, then run multi-site batch jobs.

C. Create an opportunity, add products to it. then submit it tothe MultiAppHandler class

D. Create a multi-site quote, add members to the quote, and add products for each site

A.   Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

Explanation:

For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multisite quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios.References= Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites:https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders. How does the team get the required components into their development environment?

A. The team should follow the documentation and migrate the required components into the* development environment.

B. The team needs to copy and paste the required components from their trial environment into their development environment.

C. The team should take a look at the application code, and then go and re-type the code into their development environment.

D. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.

A.   The team should follow the documentation and migrate the required components into the* development environment.

Explanation:

When the implementation team requires specific components from the Energy and Utilities Cloud Large Account Sales Management application in their development environment, the recommended approach is to follow the Salesforce documentation on migrating components. This process involves identifying the necessary components and utilizing Salesforce'sdeployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a controlled and systematic approach to customization and development, aligning with Salesforce's best practices for environment management and application development.References= Salesforce documentation provides extensive guides on environment management and the migration of components between environments. This includes using deployment tools and following best practices to ensure seamless and efficient development processes:https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/

An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D. Open the object's page layout and add the FlexCard LWC ante the layout.

A.   Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

An energy company implemented Energy and Utilities Cloud and deployed the Utility SelfServe Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal. What three things are needed to meet the requirement?

A. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

B. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures

C. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data

D. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information

E. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

B.   Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
C.   Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
D.   Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information

Explanation:

To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B.Use a standard graph componentavailable within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-todate consumption data. D.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the energy company's customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.

These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage.References= Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce

communities offer insights into fulfilling such requirements:https://developer.salesforce.com/docs

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