The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
Which best practice should a consultant recommend?
A. Assign only department leaders as champions.
B. Ask committee members to Join a local Salesforce group.
C. Hold a standing committee meeting.
C. Hold a standing committee meeting.
Explanation:
The consultant should recommend to hold a standing committee meeting as a governance best practice for the CRM steering committee that oversees the university’s Salesforce implementation.
A standing committee meeting is a meeting that occurs regularly and consistently with a fixed agenda and attendees.
A standing committee meeting can help the CRM steering committee oversee the university’s Salesforce implementation by providing a forum to review progress, discuss issues, make decisions, or communicate updates.
Assigning only department leaders as champions, asking committee members to join a local Salesforce group, or creating a change management plan are not governance best practices that the consultant should recommend for the CRM steering committee that oversees the university’s Salesforce implementation.