A university is interested in using Student Success Hub and a calendar integration tool to sync student appointments with the faculty advisors' Google accounts.
What should the consultant recommend?
A. A third-party app
B. Salesforce Scheduler
C. Einstein Activity Capture
A. A third-party app
Explanation:
While Student Success Hub (SSH) supports appointment scheduling, it does not natively sync appointments with Google Calendar. Although Einstein Activity Capture (EAC) can sync events between Salesforce and Google Calendar, it does not support syncing SSH appointments directly2. Similarly, Salesforce Scheduler can write appointments to Salesforce calendars and external calendars, but it requires additional configuration and does not offer seamless Google Calendar sync out of the box.
A third-party calendar integration app—such as Weflow, Cirrus Insight, or CalendarAnything—is the most reliable way to:
Sync SSH appointments with Google Calendar
Support bi-directional updates (e.g., reschedules, cancellations)
Handle recurring events and availability sync
Provide real-time visibility for faculty advisors
❌ Why the other options don’t fit: B. Salesforce Scheduler: Doesn’t natively support Google Calendar sync for SSH appointments without custom development or middleware
C. Einstein Activity Capture: Syncs standard Salesforce events, but not SSH-specific appointment records2