A university to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information
System (SIS).
Which step should the consultant take initially?
A. Identify Integration layers.
B. Disable Trigger Handler records.
C. Use the Data Import Wizard.
A. Identify Integration layers.
Explanation:
When integrating Salesforce with an external system like a Student Information System (SIS), the first step is to identify the integration layers — understanding where and how data will flow between systems, what data needs to be synchronized, and which APIs or middleware will be used.
This planning ensures the integration architecture is well-defined, scalable, and maintainable.
Why not the others?
B. Disable Trigger Handler records — Disabling triggers might be part of deployment or data migration but is not a first step in integration planning.
C. Use the Data Import Wizard — This tool is for one-time or manual data imports, not for establishing ongoing system integrations.