An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.
Which solution meets this requirement?
A. Campaign Influence
B. Salesforce Inbox
C. Marketing Cloud
C. Marketing Cloud
Explanation:
Marketing Cloud is designed for managing multi-channel marketing campaigns, including social media platforms like Facebook, Twitter, and Instagram.
It enables tracking of online engagement, audience interactions, and campaign performance across these channels, which fits well for an event like an annual Giving Day.
Marketing Cloud’s Social Studio feature specifically allows managing and measuring social media engagement in one place.
Why not the others?
A. Campaign Influence tracks how campaigns influence sales or donations but doesn’t provide direct multi-channel social media engagement tracking.
B. Salesforce Inbox is focused on email and calendar productivity for sales reps, not social media or campaign tracking.