Education-Cloud-Consultant Exam Questions With Explanations

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Salesforce Education-Cloud-Consultant Exam Sample Questions 2025

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22044 already prepared
Salesforce Spring 25 Release
204 Questions
4.9/5.0

A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce.
Which EDA object should a consultant use to meet this requirement?

A. Program Plan

B. Success Team

C. Attribute

D. Affiliation

C.   Attribute

Explanation:

In EDA, the Attribute object is designed to store characteristics / credentials / “extra data” about an individual (Contact) that don’t fit neatly into standard fields—exactly the kind of checklist-style information you described (passport/visa details, vaccination status, other required documentation).

Why the other options don’t fit:

A. Program Plan — models academic program requirements/pathways, not document compliance tracking.

B. Success Team — used to define a support team around a person (advising/retention), not to store documents.

D. Affiliation — models Contact ↔ Account relationships (e.g., student to university/department), not documentation artifacts.

Practical note (implementation): If the university needs to store actual files (scanned passport/visa PDFs), the common pattern is Files attached to the student record (or a related “Document” custom object), while Attributes track the metadata/status (received, expiry date, type, verified, etc.).

A customer wants to learn more about Salesforce.org solutions built by the community.
What are two resources a consultant can recommend?
Choose 2 answers.

A. Product Documentation: Is a Pro Bono Project the Right Fit

B. Power of Us Hub Group: CumulusCI (CCI)

C. Product Documentation: Get Started with Open Source Commons

D.

Power of Us Hub Group: Open Source Commons & Community Sprints

B.   Power of Us Hub Group: CumulusCI (CCI)
D.   

Power of Us Hub Group: Open Source Commons & Community Sprints



Explanation:

✅ B. Power of Us Hub Group: CumulusCI (CCI)
CumulusCI is a Salesforce.org/SFDO open-source tool, and the community group is a good place to learn, ask questions, and collaborate around community-built solutions and tooling.

✅ D. Power of Us Hub Group: Open Source Commons & Community Sprints
Open Source Commons and Community Sprints are specifically how the Salesforce.org community collaborates to build and improve open-source solutions for nonprofits and education—exactly what the customer is asking for.

Why not the others?

A. Product Documentation: Is a Pro Bono Project the Right Fit — Pro bono guidance is about volunteering and project fit, not about exploring community-built Salesforce.org open-source solutions.

C. Product Documentation: Get Started with Open Source Commons — This documentation is helpful, but the question is explicitly about learning more about solutions built by the community; the most direct community resources are the Trailblazer and Power of Us Hub groups where collaboration happens.

A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?

A. EDA requires custom automation for lead conversion.

B. Pardot is incompatible with the Household account model.

C. The Do Not Contact TDTM record must be disabled.

D. Pardot can only create Leads and Contacts.

A.   EDA requires custom automation for lead conversion.

Explanation:

When integrating Pardot with Education Data Architecture (EDA), the key consideration is EDA's impact on lead conversion processes.

Why This Consideration (A)?
Data Model Conflict: EDA uses Contacts as primary records while Pardot defaults to Leads
Conversion Gaps: Standard process won't create EDA-required Affiliations or Household relationships
Solution Needed: Requires custom automation for proper EDA record creation

Why Not the Others?
B: Pardot can work with Household Accounts
C: Do Not Contact settings don't affect Pardot syncs
D: Pardot can create both object types

Implementation Tip:
Build a custom flow to handle EDA-specific conversions after Pardot sync

A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation. Which communication example should a consultant recommend?

A. User contest

B. Teaser email

C. Project sponsor profile

A.   User contest

Explanation
After implementation, the communication plan should focus on engagement, adoption, and motivation.

A User contest is a strong example because:
- It encourages staff and students to actively use Salesforce.
- It builds excitement and drives adoption through gamification (e.g., “Log in and complete your first record update to win a prize”).
- It helps reinforce new behaviors and ensures the system is being used effectively.

❌ Why not the other options?
B. Teaser email
Teaser emails are useful before implementation to build anticipation. They are not effective as post-go-live communications.

C. Project sponsor profile
A sponsor profile introduces leadership backing and is typically shared before or during implementation to build credibility. It is not a post-implementation engagement tool.

🔗 References
Salesforce Help: Change Management and Adoption Best Practices
Trailhead: Drive Salesforce Adoption

A large university integrates over one million student Consult records from its Student Information System (SIS) ................... The university has adopted the Education Data Architecture (EDA) Administrative account ................................................ Records in< Salesforce is Integration User.
What should the consultant discuss with the university?

A. API call limits

B. Ownership data skew

C. Account data skew

D. OAuth token limits

B.   Ownership data skew

Explanation:

Ownership data skew (B) is correct. In this scenario, one million+ Contact records from the SIS are being integrated. In EDA, Contacts are typically associated with an Account (often the "Administrative Account" for all students). However, a more critical performance and sharing issue arises with record ownership. If all these millions of records are owned by a single Integration User, it creates severe "ownership data skew." This can cause:
- Performance degradation: The sharing table calculations for the Integration User become massively overloaded, slowing down the entire org.
- Sharing rule bottlenecks: Any sharing rules based on the owner's role or hierarchy become ineffective and cause performance issues.
- Lock contention: When processes (like triggers, flows) run on records owned by the same user, they can queue up and cause system locks.

API call limits (A) are a general integration consideration, but they are a governor limit to manage, not a specific architectural anti-pattern caused by the data model design described. The problem here is how the records are being owned, not the volume of API calls used to load them.

Account data skew (C) refers to too many child records (like Contacts) associated with a single Account record. While the "Administrative Account" model might lead to this, the question's mention of "Records in Salesforce is Integration User" strongly points to the ownership field (OwnerId), not the parent account field (AccountId), as the primary concern. Ownership skew is a more severe and immediate performance killer than account skew in most cases.

OAuth token limits (D) relate to the authentication mechanism for the integration and are not the core architectural concern raised by assigning mass ownership to a single user.

Key Concept/Reference:
Performance & Scalability - Data Skew. A Salesforce architect must identify and mitigate data skew patterns. Ownership skew is a critical anti-pattern, especially in large-volume integrations. The consultant should discuss strategies to avoid this, such as:
- Using different integration users aligned by school or batch.
- Setting record ownership to a queue or a role instead of a single user.
- Implementing a round-robin or criteria-based ownership assignment during the data load.

Reference:
Salesforce Architects article "Data Skew and Its Impact on Performance" and the Salesforce CRM Content Implementation Guide (which historically contained classic guidance on ownership skew). The core principle is tested in architect and consultant exams.

Why for Education Cloud:
Large student data migrations from legacy SIS are common. A consultant must guide the client on sustainable, performant data architecture from the start.

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