Explanation:

While Advisor Link includes features like tracking student milestones (Success Plans), visualizing degrees, and scheduling appointments, syncing appointments with external calendars like Outlook requires third-party integration. Calendar syncing functionality is typically provided by apps or connectors that integrate Salesforce events with Outlook or other calendar systems.

Why not the others?
A. Success Plans is included in Advisor Link for milestone tracking.
C. Degree visualization is supported within Advisor Link or related Education Cloud features.
D. Appointment scheduling is a core feature of Advisor Link.

Explanation:

To migrate student incident and resolution data into a Salesforce org using the Education Data Architecture (EDA), the consultant should use the following objects:

✔ B. Case:
Represents the incident itself, such as a disciplinary issue, academic concern, or behavioral event
Standard Salesforce object used in EDA to track student-related issues
Can be linked to Contacts (students), Behavior Involvements, and other related records

✔ D. Behavior Response:
Captures the resolution or corrective action taken in response to a behavior incident
Linked to a Behavior Involvement record, which in turn is tied to the Case
Examples include probation, counseling, or expulsion
Helps institutions track the status and outcome of behavioral interventions

Why the other options don’t fit:
A. Attribute: Used to store characteristics or tags (e.g., interests, preferences)—not incident data
C. Case Comment: Stores notes or updates on a Case, but not structured resolution data

Explanation:

Salesforce Elevate is a fundraising solution built specifically to integrate with Salesforce. It allows organizations like private schools to create giving pages, process online donations, and directly sync donation data into Salesforce.

Elevate provides seamless integration, real-time gift tracking, and donor engagement tools, making it ideal for advancement offices focused on fundraising.

Why not the others?
A. Pathways is a learning management tool, not a fundraising solution.
B. Experience Cloud helps build portals and websites but doesn’t handle payment processing or donation management out of the box.
D. Accounting Subledger is for financial accounting and doesn’t provide donor-facing fundraising features.

Explanation:

While Student Success Hub (SSH) supports appointment scheduling, it does not natively sync appointments with Google Calendar. Although Einstein Activity Capture (EAC) can sync events between Salesforce and Google Calendar, it does not support syncing SSH appointments directly2. Similarly, Salesforce Scheduler can write appointments to Salesforce calendars and external calendars, but it requires additional configuration and does not offer seamless Google Calendar sync out of the box.

A third-party calendar integration app—such as Weflow, Cirrus Insight, or CalendarAnything—is the most reliable way to:

Sync SSH appointments with Google Calendar
Support bi-directional updates (e.g., reschedules, cancellations)
Handle recurring events and availability sync
Provide real-time visibility for faculty advisors

❌ Why the other options don’t fit:
B. Salesforce Scheduler: Doesn’t natively support Google Calendar sync for SSH appointments without custom development or middleware
C. Einstein Activity Capture: Syncs standard Salesforce events, but not SSH-specific appointment records2

Explanation:

The scenario describes a need to automatically generate a supporter score based on multiple factors like:

Donation amount
Giving capacity
Giving history
Relationship type

This is a classic use case for predictive modeling, where you want Salesforce to analyze historical data and generate a score that reflects the likelihood or strength of future engagement or giving.

Einstein Prediction Builder is designed exactly for this:
It allows admins to create custom AI models using clicks, not code.
You can define a prediction goal (e.g., likelihood to donate again or engagement score).
It uses historical data to train the model and outputs a score on each record.
The score can then be used in reports, dashboards, or automation (e.g., Next Best Action).

❌ Why the other options don’t fit:
A. Tableau CRM While powerful for data visualization and exploration, it doesn’t create predictive scores automatically. It’s more about analyzing and presenting data, not generating AI-driven predictions.

B. Nonprofit Success Pack (NPSP) NPSP includes features like engagement plans and donor management, but it doesn’t automatically generate predictive scores based on custom criteria unless paired with Einstein.

D. Insights Platform Data Integrity This tool focuses on data hygiene—like deduplication and address standardization—not predictive analytics.