Cloud Kicks has invited stakeholders from multiple departments and roles to participate in
its latest Salesforce project. Each stakeholder's experiences and priorities for the project
are different which causes tension within the team and a lack of clarity around project
direction.
What should the business analyst do to help the team work together more effectively?
A. Encourage leadership to share their vision for the project, and ask the larger team to
focus feedback only on the key objectives, pain points, and requirements outlined by
leaders
B. Limit participation in key project discovery, requirements, and solutioning meetings to
leadership. and engage the larger team to answer questions directly/ related to their roles
when needed.
C. Lead the stakeholders in creating a team agreement that assigns project roles and
outlines how the team will collaborate, disagree, develop trust, and define success
C. Lead the stakeholders in creating a team agreement that assigns project roles and
outlines how the team will collaborate, disagree, develop trust, and define success
Explanation:
The best way for a business analyst to help the team work together more
effectively is to lead them in creating a team agreement that assigns project roles and
outlines how the team will collaborate, disagree, develop trust, and define success. This
will help them align on common goals, expectations, and norms, and resolve any conflicts
or misunderstandings. Encouraging leadership to share their vision for the project and ask
the larger team to focus feedback only on the key objectives, pain points, and requirements
outlined by leaders may create a top-down approach that ignores other stakeholder
perspectives or needs. Limiting participation in key project discovery, requirements, and
solutioning meetings to leadership and engaging the larger team to answer questions
directly related to their roles when needed may create a siloed approach that reduces
collaboration or buy-in.