A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service
Cloud implementation. The BA has decided to create a process map to understand CK's
current merchandise return process. What are the top three benefits of creating a process map?
A. Engages stakeholders, identifies improvements, and starts the change process
B. Builds accountability, increases revenue, and decreases overall time spent on
requirements
C. Identifies improvements, decreases project costs, and starts the change process
A. Engages stakeholders, identifies improvements, and starts the change process
Explanation:
A process map is a visual representation of a business process that helps to
engage stakeholders, identify improvements, and start the change process. By creating a
process map, the business analyst can understand the current state of the process, identify
pain points and opportunities for improvement, and communicate the findings and
recommendations to the stakeholders. A process map also helps to initiate the change
process by providing a baseline for measuring the impact of the proposed solutions.