Cloud Kicks leadership wants to improve the new customer onboarding experience. There
are a number of complex handoffs between teams. Service managers have been tasked
with working with the operating team to improve the handoff between salesforce and
internal systems. The business (BA) wants to break down the onboarding processing and
sub-processes into simpler steps.
What should the BA create to engage stakeholders?
A. Value Stream Map
B. Universal Process Notation
C. Capability Model
A. Value Stream Map
Explanation:
This answer states that creating a value stream map is what the BA should do to engage
stakeholders for improving the new customer onboarding experience at Cloud Kicks which
involves complex handoffs between teams. A value stream map is a type of process map
that shows how value flows from a customer request to a product or service delivery across
different teams or departments. Creating a value stream map means that the BA works
with stakeholders from different teams or departments to identify and visualize their inputs,
outputs, activities, roles, etc. related to customer onboarding. Creating a value stream map
is what the BA should do to engage stakeholders for improving customer onboarding
because it helps them to collaborate and communicate their perspectives and expectations,
and to discover and eliminate waste or inefficiencies in customer onboarding.