Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business
analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO
wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
A. Requirements writing, communication, creativity, problem-solving, synthesis, project
management
B. Team leadership, communication, personas, change management, synthesis, legal and
compliance issues
C. Information discovery, analysis, synthesis, communication, collaboration, documentation
C. Information discovery, analysis, synthesis, communication, collaboration, documentation
Explanation:
The top skills for a Salesforce Business Analyst (BA) emphasize abilities that support
requirements elicitation, analysis, collaboration, and documentation. These align with
Salesforce's expectations for effective business analysis:
Information Discovery and Analysis: Critical for understanding business needs and
translating them into Salesforce solutions. Salesforce emphasizes these skills
during requirements gathering and aligning solutions to business objectives.
Synthesis: The ability to combine gathered insights into actionable strategies or
system requirements ensures seamless integration within Salesforce.
Communication and Collaboration: Essential to engage stakeholders, developers,
and project teams to ensure all parties are aligned. Salesforce Business Analyst
job descriptions highlight communication and teamwork as core competencies.
Documentation: Salesforce projects require detailed documentation, such as user
stories, process flows, and solution blueprints, which are integral to successful
implementations.
These skills ensure the BA can effectively bridge the gap between business needs and
technical solutions, as recommended in Salesforce’s business analyst role expectations.