Universal Containers has several independent Salesforce projects this quarter involving
shared objects and a complex deployment process managed by a DevOps team. While
smoke testing the shared user acceptance testing (UAT) environment, the business analyst
(BA) noticed that one of the minor changes to the Account to the Account page layout for
the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?
A. Make the page layout change directly in UAT so the client can begin testing.
B. Log a defect for the page layout change and discuss it with the DevOps team
C. Ask the project manager to reschedule UAT until after the defect is resolved
B. Log a defect for the page layout change and discuss it with the DevOps team
Explanation:
The business analyst should log a defect for the page layout change and
discuss it with the DevOps team to address the issue of one of the minor changes to the
Account page layout for the project being missing. A defect is an error or flaw in an
application that causes it to deviate from its expected behavior or result. Logging a defect
for the page layout change can help document the issue, its impact, and its priority, and
assign it to someone responsible for fixing it. Discussing it with the DevOps team can help
understand why the change was missing, how it can be resolved, and when it can be
deployed. Making the page layout change directly in UAT so the client can begin testing is
not a good option because it would bypass the development process, create inconsistency
among environments, and introduce potential risks or errors. Asking the project manager to
reschedule UAT until after the defect is resolved is not a good option because it would
delay the testing schedule, impact the project timeline, and reduce customer satisfaction.