Universal Containers wants to build a simple activity capture process for leads. One of the
objectives is to minimize technical debt and inherit new features of the Salesforce Platform
in future releases.
What should the business analyst recommend to meet the requirements?
A. Standard object for activity capture, screen Flow user interface
B. Standard object for activity capture, custom Lightning Web Component user interface
C. Custom object for activity capture, custom Lightning web component user interface
A. Standard object for activity capture, screen Flow user interface
Explanation:
The recommendation that the BA should make to meet the requirements is to use a
standard object for activity capture, screen Flow user interface. This recommendation helps
to:
Minimize technical debt: Technical debt is the cost or consequence of choosing a
quick or easy solution over a better or more sustainable one. Using a standard
object for activity capture helps to minimize technical debt because it leverages the
existing functionality and features of Salesforce, reduces the need for custom
development or maintenance, and inherits new updates and enhancements from
Salesforce releases. Using a screen Flow user interface also helps to minimize
technical debt because it allows for creating and modifying screens and logic
without writing code, using point-and-click tools such as Flow Builder.
Inherit new features of the Salesforce Platform in future releases: Using a standard
object for activity capture helps to inherit new features of the Salesforce Platform
in future releases because it enables the use of native Salesforce components and
integrations, such as Lightning Experience, Einstein Activity Capture, Lightning
Dialer, etc., that can enhance the activity capture process and user experience.
Using a screen Flow user interface also helps to inherit new features of the
Salesforce Platform in future releases because it supports the use of Lightning
Web Components and other UI elements that can improve the look and feel of the
screens and provide more functionality and customization options. The other
options are either incorrect or irrelevant.
Option B is incorrect because using a
custom Lightning Web Component user interface does not minimize technical debt
or inherit new features of the Salesforce Platform in future releases, but rather
increases technical debt and maintenance costs, and requires custom
development and testing to keep up with Salesforce updates and changes. Option
C is incorrect because using a custom object for activity capture does not minimize
technical debt or inherit new features of the Salesforce Platform in future releases,
but rather increases technical debt and maintenance costs, and limits the use of
native Salesforce components and integrations for activity capture.