Which step should a business analyst take to establish a connection with stakeholders
during discovery sessions for a new Experience Cloud site?
A. Highlight their related Salesforce certifications to showcase expertise.
B. Share insights empathetically based on prior work that has solved similar problems.
C. Ensure the workshop schedule considers time zones and language differences.
B. Share insights empathetically based on prior work that has solved similar problems.
Explanation:
Establishing a connection during discovery sessions requires empathy and relatable
expertise:
Building Rapport: Sharing examples from previous projects demonstrates
understanding of stakeholder challenges and builds trust.
Solution-Oriented Discussions: Salesforce emphasizes empathy and relevant
expertise to foster collaboration and align on project goals.
Effective Communication: This approach ensures stakeholders feel understood
and confident in the BA’s ability to address their specific needs.