The project team at Universal Containers has started to review the existing Salesforce
manufacturing solution that has low adoption and a variety of customization including
custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase
understanding when documenting requirements, process and potential solutions?
A. Use customer terminology and language.
B. Use industry terminology and language
C. Use Salesforce terminology and language
C. Use Salesforce terminology and language
Explanation:
This answer states that using Salesforce terminology and language is what
the BA should recommend to the project team to increase understanding when
documenting requirements, process and potential solutions for reviewing the existing
Salesforce manufacturing solution that has low adoption and a variety of customization
including custom objects, custom fields, renamed standard fields. Salesforce terminology
and language are the words and phrases that are commonly used in the Salesforce
ecosystem, such as objects, fields, records, apps, tabs, profiles, roles, etc. Using
Salesforce terminology and language can help the BA to communicate and document the
requirements, process and potential solutions in a consistent and accurate way, and avoid confusion or misunderstanding among the project team members who are familiar with
Salesforce.