A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The
BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?
A. Contact information for key stakeholders
B. Employee review cycle for the support team
C. Limitations of the current support process
C. Limitations of the current support process
Explanation:
The BA should gather information about the limitations of the current support process
during the initial discovery meeting. This will help the BA to understand the pain points,
challenges, and gaps that the internal support team is facing, and to identify the
opportunities for improvement and optimization. The BA should not gather contact
information for key stakeholders, as this is not relevant to the scope of the project, and
should be done before the discovery meeting. The BA should also not gather employee
review cycle for the support team, as this is not related to the business requirements or the
solution design.