A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes
service agents could benefit from the feature. The sales manager created the following
user story: "As a service agent I want Salesforce Macros to complete repetitive tasks
faster."
What should the business analyst change to improve the user story?
A. Replace the specific feature with a goal.
B. Change the user story to the sales manager persona
C. Add a quantifiable reason why the feature is needed
C. Add a quantifiable reason why the feature is needed
Explanation:
The user story should include a quantifiable reason why the feature is
needed. This helps to define the value or benefit that the user expects from the feature,
and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable
reason should be specific, measurable, achievable, realistic, and time-bound. For example,
“As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I
can reduce my average case resolution time by 10%.” The other options are either
irrelevant or incorrect. Option A does not improve the user story, but rather makes it vaguer
and ambiguous. Option B does not improve the user story, but rather changes the user role
and perspective.