A business analyst (BA) conducted a group workshop with stakeholders to understand and
document in-scope business processes. The BA feels there are gaps between process
steps.
What should the BA do to close the gaps or confirm the process steps?
A. Conduct elimination with stakeholders regarding their parts of the process.
B. Review the documentation to ensure that information gathered about the process is
correct.
C. Using strategy analysis, define models of how gaps in the business process can be
resolved.
C. Using strategy analysis, define models of how gaps in the business process can be
resolved.
Explanation:
This answer states that conducting elicitation with stakeholders regarding
their parts of the process is what the BA should do to close the gaps or confirm the process
steps after conducting a group workshop with stakeholders to understand and document in scope
business processes. Elicitation is a technique that involves asking questions,
gathering information, or observing behaviors to understand the needs, expectations, and
goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA
to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any
information regarding their parts of the process.